Return and RMA form
Start a return. Ask for the order, the reason, and how to put it right.
A file up to 24 KB is sent as text with the submission. Larger files should be a link. Formgong does not store a separate file.
Preview
Form code
<!doctype html>
<html lang="en">
<head>
<meta charset="utf-8">
<meta name="viewport" content="width=device-width, initial-scale=1">
<title>Return and RMA form</title>
<style>
body { font-family: "Segoe UI", sans-serif; color: #12263a; margin: 0; background: #fff; }
main { max-width: 640px; margin: 0 auto; padding: 32px 20px 64px; }
h1 { font-size: 28px; font-weight: 650; letter-spacing: -0.02em; line-height: 1.2; }
h2 { font-size: 18px; margin: 18px 0 0; }
p { line-height: 1.5; }
form { display: grid; gap: 14px; position: relative; }
.field { display: grid; gap: 6px; }
label span, .check span { font-size: 14px; }
input, select, textarea { font: inherit; color: inherit; padding: 10px 12px; border: 1px solid #b4bdce; border-radius: 8px; width: 100%; box-sizing: border-box; background: #fff; }
textarea { min-height: 96px; }
.check { display: flex; gap: 8px; align-items: flex-start; }
.check input { width: auto; margin-top: 4px; }
button { background: #3c4ad8; color: #fff; border: 0; border-radius: 8px; padding: 12px 18px; font: inherit; cursor: pointer; }
.note { background: #fff6eb; padding: 12px 14px; border-radius: 8px; }
form [data-show-if] { display: none; }
form:has(select[name="reason"] option[value="other"]:checked) [data-show-if="reason"][data-show-equals="other"] { display: grid; }
</style>
</head>
<body>
<main>
<h1 data-i18n="title">Return and RMA form</h1>
<p data-i18n="lede">Start a return. Ask for the order, the reason, and how to put it right.</p>
<form id="fg-form" action="https://formgong.com/submit" method="POST">
<input type="hidden" name="access_key" value="fk_your_access_key">
<div aria-hidden="true" style="position:absolute;left:-10000px;width:1px;height:1px;overflow:hidden"><label>Leave this field empty<input name="botcheck" tabindex="-1" autocomplete="off"></label></div>
<section><h2 data-i18n="section.order">Order</h2>
<div class="field"><label for="fg-order_number"><span data-i18n="order_number">Order number</span></label><input id="fg-order_number" name="order_number" type="text" required maxlength="40"></div>
<div class="field"><label for="fg-product"><span data-i18n="product">Item</span></label><input id="fg-product" name="product" type="text" required maxlength="120"></div>
<div class="field"><label for="fg-quantity"><span data-i18n="quantity">Quantity</span></label><input id="fg-quantity" name="quantity" type="number" required min="1" max="999"></div></section>
<section><h2 data-i18n="section.return">Return</h2>
<div class="field"><label for="fg-reason"><span data-i18n="reason">Reason</span></label><select id="fg-reason" name="reason" required><option value="">—</option><option value="damaged" data-i18n="reason.damaged">Arrived damaged</option><option value="wrong" data-i18n="reason.wrong">Wrong item</option><option value="changed_mind" data-i18n="reason.changed_mind">Changed my mind</option><option value="other" data-i18n="reason.other">Other</option></select></div>
<div class="field" data-show-if="reason" data-show-equals="other"><label for="fg-reason_other"><span data-i18n="reason_other">Other reason</span></label><input id="fg-reason_other" name="reason_other" type="text" maxlength="160"></div>
<div class="field"><label for="fg-opened"><span data-i18n="opened">Has the item been opened?</span></label><select id="fg-opened" name="opened" required><option value="">—</option><option value="yes" data-i18n="opened.yes">Yes</option><option value="no" data-i18n="opened.no">No</option></select></div>
<div class="field"><label for="fg-resolution"><span data-i18n="resolution">What do you want?</span></label><select id="fg-resolution" name="resolution" required><option value="">—</option><option value="refund" data-i18n="resolution.refund">Refund</option><option value="exchange" data-i18n="resolution.exchange">Exchange</option></select></div></section>
<section><h2 data-i18n="section.contact">Contact</h2>
<div class="field"><label for="fg-name"><span data-i18n="name">Name</span></label><input id="fg-name" name="name" type="text" required maxlength="80" autocomplete="name"></div>
<div class="field"><label for="fg-email"><span data-i18n="email">Email</span></label><input id="fg-email" name="email" type="email" required maxlength="120" autocomplete="email"></div>
<div class="field"><label for="fg-phone"><span data-i18n="phone">Phone</span></label><input id="fg-phone" name="phone" type="tel" maxlength="40" autocomplete="tel"></div></section>
<section><h2 data-i18n="section.evidence">Photo</h2>
<div class="field"><label for="fg-photo"><span data-i18n="photo">Photo of the item, up to 24 KB</span></label><input id="fg-photo" name="photo" type="file" accept="image/*"></div>
<div class="field"><label for="fg-photo_url"><span data-i18n="photo_url">Or a link</span></label><input id="fg-photo_url" name="photo_url" type="url" maxlength="300"></div></section>
<section><h2 data-i18n="section.consent">Consent</h2>
<div class="field"><label class="check"><input id="fg-consent_contact" name="consent_contact" type="checkbox" value="yes" required><span data-i18n="consent_contact">I agree to be contacted about this request.</span></label></div>
<div class="field"><label class="check"><input id="fg-consent_privacy" name="consent_privacy" type="checkbox" value="yes" required><span data-i18n="consent_privacy">I agree that these answers are stored so the request can be handled.</span></label></div></section>
<!-- Turnstile hook: enable Turnstile on this form in Formgong, then set your site key.
<script src="https://challenges.cloudflare.com/turnstile/v0/api.js" async defer></script>
<div class="cf-turnstile" data-sitekey="YOUR_TURNSTILE_SITE_KEY"></div>
-->
<button type="submit" data-i18n="submit">Send</button>
<p data-status role="status"></p>
</form>
</main>
<script type="application/json" id="fg-labels">{"uk":{"title":"Форма повернення товару","lede":"Початок повернення. Номер замовлення, причина і як це виправити.","submit":"Надіслати","thanks":"Надіслано. Дякуємо.","file_too_big":"Файл більший за 24 КБ. Додайте посилання.","section.order":"Замовлення","order_number":"Номер замовлення","product":"Товар","quantity":"Кількість","section.return":"Повернення","reason":"Причина","reason.damaged":"Прийшов пошкодженим","reason.wrong":"Не той товар","reason.changed_mind":"Передумав","reason.other":"Інше","reason_other":"Інша причина","opened":"Товар розпаковано?","opened.yes":"Так","opened.no":"Ні","resolution":"Що зробити?","resolution.refund":"Повернення коштів","resolution.exchange":"Заміна","section.contact":"Контакт","name":"Ім'я","email":"Електронна пошта","phone":"Телефон","section.evidence":"Фото","photo":"Фото товару, до 24 КБ","photo_url":"Або посилання","section.consent":"Згода","consent_contact":"Погоджуюсь, щоб зі мною зв'язалися щодо цієї заявки.","consent_privacy":"Погоджуюсь, що ці відповіді зберігаються, щоб заявку можна було обробити."},"en":{"title":"Return and RMA form","lede":"Start a return. Ask for the order, the reason, and how to put it right.","submit":"Send","thanks":"Sent. Thank you.","file_too_big":"That file is over 24 KB. Paste a link instead.","section.order":"Order","order_number":"Order number","product":"Item","quantity":"Quantity","section.return":"Return","reason":"Reason","reason.damaged":"Arrived damaged","reason.wrong":"Wrong item","reason.changed_mind":"Changed my mind","reason.other":"Other","reason_other":"Other reason","opened":"Has the item been opened?","opened.yes":"Yes","opened.no":"No","resolution":"What do you want?","resolution.refund":"Refund","resolution.exchange":"Exchange","section.contact":"Contact","name":"Name","email":"Email","phone":"Phone","section.evidence":"Photo","photo":"Photo of the item, up to 24 KB","photo_url":"Or a link","section.consent":"Consent","consent_contact":"I agree to be contacted about this request.","consent_privacy":"I agree that these answers are stored so the request can be handled."},"pl":{"title":"Formularz zwrotu towaru","lede":"Zwrot towaru. Numer zamówienia, powód i sposób rozliczenia.","submit":"Wyślij","thanks":"Wysłano. Dziękujemy.","file_too_big":"Plik ma ponad 24 KB. Wklej link.","section.order":"Zamówienie","order_number":"Numer zamówienia","product":"Produkt","quantity":"Ilość","section.return":"Zwrot","reason":"Powód","reason.damaged":"Dotarł uszkodzony","reason.wrong":"Niewłaściwy produkt","reason.changed_mind":"Zmiana decyzji","reason.other":"Inne","reason_other":"Inny powód","opened":"Czy produkt był otwierany?","opened.yes":"Tak","opened.no":"Nie","resolution":"Czego oczekujesz?","resolution.refund":"Zwrot pieniędzy","resolution.exchange":"Wymiana","section.contact":"Kontakt","name":"Imię","email":"E-mail","phone":"Telefon","section.evidence":"Zdjęcie","photo":"Zdjęcie produktu, do 24 KB","photo_url":"Albo link","section.consent":"Zgoda","consent_contact":"Zgadzam się na kontakt w sprawie tego zgłoszenia.","consent_privacy":"Zgadzam się, aby te odpowiedzi zostały zapisane w celu obsługi zgłoszenia."},"tr":{"title":"Ürün iade formu","lede":"İade başlatın. Sipariş numarası, neden ve nasıl çözüleceği.","submit":"Gönder","thanks":"Gönderildi. Teşekkürler.","file_too_big":"Dosya 24 KB'den büyük. Bağlantı ekleyin.","section.order":"Sipariş","order_number":"Sipariş numarası","product":"Ürün","quantity":"Adet","section.return":"İade","reason":"Neden","reason.damaged":"Hasarlı geldi","reason.wrong":"Yanlış ürün","reason.changed_mind":"Vazgeçtim","reason.other":"Diğer","reason_other":"Diğer neden","opened":"Ürün açıldı mı?","opened.yes":"Evet","opened.no":"Hayır","resolution":"Ne istiyorsunuz?","resolution.refund":"Para iadesi","resolution.exchange":"Değişim","section.contact":"İletişim","name":"Ad","email":"E-posta","phone":"Telefon","section.evidence":"Fotoğraf","photo":"Ürün fotoğrafı, en fazla 24 KB","photo_url":"Ya da bağlantı","section.consent":"Onay","consent_contact":"Bu talep hakkında benimle iletişime geçilmesini kabul ediyorum.","consent_privacy":"Bu yanıtların talebin işlenmesi için saklanmasını kabul ediyorum."}}</script>
<script>
(function () {
var MAX = 24576;
var form = document.getElementById("fg-form");
var packNode = document.getElementById("fg-labels");
if (!form || !packNode) return;
var pack = JSON.parse(packNode.textContent);
function code() {
var q = new URLSearchParams(location.search).get("lang") || "";
var raw = (q || document.documentElement.lang || (navigator.language || "en")).slice(0, 2).toLowerCase();
return pack[raw] ? raw : "en";
}
function apply() {
var dict = pack[code()];
document.querySelectorAll("[data-i18n]").forEach(function (node) {
var key = node.getAttribute("data-i18n");
if (key && typeof dict[key] === "string") node.textContent = dict[key];
});
}
apply();
var status = form.querySelector("[data-status]");
form.addEventListener("submit", function (event) {
event.preventDefault();
var dict = pack[code()];
var body = {};
var files = [];
new FormData(form).forEach(function (value, key) {
if (typeof File !== "undefined" && value instanceof File) {
if (value.size) files.push([key, value]);
return;
}
body[key] = String(value);
});
if (files.some(function (pair) { return pair[1].size > MAX; })) {
if (status) status.textContent = dict.file_too_big;
return;
}
Promise.all(files.map(function (pair) {
return readFile(pair[1]).then(function (data) {
body[pair[0] + "_filename"] = pair[1].name;
body[pair[0] + "_data"] = data;
});
})).then(function () {
return fetch(form.action, {
method: "POST",
headers: { "Content-Type": "application/json", Accept: "application/json" },
body: JSON.stringify(body)
});
}).then(function (response) { return response.json(); }).then(function (result) {
if (status) status.textContent = result && result.success ? dict.thanks : ((result && result.message) || "error");
}).catch(function () {
if (status) status.textContent = "error";
});
});
function readFile(file) {
return new Promise(function (resolve, reject) {
var reader = new FileReader();
reader.onload = function () {
var raw = String(reader.result || "");
var comma = raw.indexOf(",");
resolve(comma === -1 ? raw : raw.slice(comma + 1));
};
reader.onerror = function () { reject(reader.error); };
reader.readAsDataURL(file);
});
}
})();
</script>
</body>
</html>
// Generated from src/content/industries.ts — npm run templates:write
import { useState } from "react";
const ENDPOINT = "https://formgong.com/submit";
const FILE_MAX = 24576;
const LABELS = {
"uk": {
"title": "Форма повернення товару",
"lede": "Початок повернення. Номер замовлення, причина і як це виправити.",
"submit": "Надіслати",
"thanks": "Надіслано. Дякуємо.",
"file_too_big": "Файл більший за 24 КБ. Додайте посилання.",
"section.order": "Замовлення",
"order_number": "Номер замовлення",
"product": "Товар",
"quantity": "Кількість",
"section.return": "Повернення",
"reason": "Причина",
"reason.damaged": "Прийшов пошкодженим",
"reason.wrong": "Не той товар",
"reason.changed_mind": "Передумав",
"reason.other": "Інше",
"reason_other": "Інша причина",
"opened": "Товар розпаковано?",
"opened.yes": "Так",
"opened.no": "Ні",
"resolution": "Що зробити?",
"resolution.refund": "Повернення коштів",
"resolution.exchange": "Заміна",
"section.contact": "Контакт",
"name": "Ім'я",
"email": "Електронна пошта",
"phone": "Телефон",
"section.evidence": "Фото",
"photo": "Фото товару, до 24 КБ",
"photo_url": "Або посилання",
"section.consent": "Згода",
"consent_contact": "Погоджуюсь, щоб зі мною зв'язалися щодо цієї заявки.",
"consent_privacy": "Погоджуюсь, що ці відповіді зберігаються, щоб заявку можна було обробити."
},
"en": {
"title": "Return and RMA form",
"lede": "Start a return. Ask for the order, the reason, and how to put it right.",
"submit": "Send",
"thanks": "Sent. Thank you.",
"file_too_big": "That file is over 24 KB. Paste a link instead.",
"section.order": "Order",
"order_number": "Order number",
"product": "Item",
"quantity": "Quantity",
"section.return": "Return",
"reason": "Reason",
"reason.damaged": "Arrived damaged",
"reason.wrong": "Wrong item",
"reason.changed_mind": "Changed my mind",
"reason.other": "Other",
"reason_other": "Other reason",
"opened": "Has the item been opened?",
"opened.yes": "Yes",
"opened.no": "No",
"resolution": "What do you want?",
"resolution.refund": "Refund",
"resolution.exchange": "Exchange",
"section.contact": "Contact",
"name": "Name",
"email": "Email",
"phone": "Phone",
"section.evidence": "Photo",
"photo": "Photo of the item, up to 24 KB",
"photo_url": "Or a link",
"section.consent": "Consent",
"consent_contact": "I agree to be contacted about this request.",
"consent_privacy": "I agree that these answers are stored so the request can be handled."
},
"pl": {
"title": "Formularz zwrotu towaru",
"lede": "Zwrot towaru. Numer zamówienia, powód i sposób rozliczenia.",
"submit": "Wyślij",
"thanks": "Wysłano. Dziękujemy.",
"file_too_big": "Plik ma ponad 24 KB. Wklej link.",
"section.order": "Zamówienie",
"order_number": "Numer zamówienia",
"product": "Produkt",
"quantity": "Ilość",
"section.return": "Zwrot",
"reason": "Powód",
"reason.damaged": "Dotarł uszkodzony",
"reason.wrong": "Niewłaściwy produkt",
"reason.changed_mind": "Zmiana decyzji",
"reason.other": "Inne",
"reason_other": "Inny powód",
"opened": "Czy produkt był otwierany?",
"opened.yes": "Tak",
"opened.no": "Nie",
"resolution": "Czego oczekujesz?",
"resolution.refund": "Zwrot pieniędzy",
"resolution.exchange": "Wymiana",
"section.contact": "Kontakt",
"name": "Imię",
"email": "E-mail",
"phone": "Telefon",
"section.evidence": "Zdjęcie",
"photo": "Zdjęcie produktu, do 24 KB",
"photo_url": "Albo link",
"section.consent": "Zgoda",
"consent_contact": "Zgadzam się na kontakt w sprawie tego zgłoszenia.",
"consent_privacy": "Zgadzam się, aby te odpowiedzi zostały zapisane w celu obsługi zgłoszenia."
},
"tr": {
"title": "Ürün iade formu",
"lede": "İade başlatın. Sipariş numarası, neden ve nasıl çözüleceği.",
"submit": "Gönder",
"thanks": "Gönderildi. Teşekkürler.",
"file_too_big": "Dosya 24 KB'den büyük. Bağlantı ekleyin.",
"section.order": "Sipariş",
"order_number": "Sipariş numarası",
"product": "Ürün",
"quantity": "Adet",
"section.return": "İade",
"reason": "Neden",
"reason.damaged": "Hasarlı geldi",
"reason.wrong": "Yanlış ürün",
"reason.changed_mind": "Vazgeçtim",
"reason.other": "Diğer",
"reason_other": "Diğer neden",
"opened": "Ürün açıldı mı?",
"opened.yes": "Evet",
"opened.no": "Hayır",
"resolution": "Ne istiyorsunuz?",
"resolution.refund": "Para iadesi",
"resolution.exchange": "Değişim",
"section.contact": "İletişim",
"name": "Ad",
"email": "E-posta",
"phone": "Telefon",
"section.evidence": "Fotoğraf",
"photo": "Ürün fotoğrafı, en fazla 24 KB",
"photo_url": "Ya da bağlantı",
"section.consent": "Onay",
"consent_contact": "Bu talep hakkında benimle iletişime geçilmesini kabul ediyorum.",
"consent_privacy": "Bu yanıtların talebin işlenmesi için saklanmasını kabul ediyorum."
}
};
export function IndustryForm({ lang = "en", accessKey = "fk_your_access_key" }) {
const t = LABELS[lang] || LABELS.en;
const [status, setStatus] = useState("");
const [values, setValues] = useState({ reason: "" });
function setField(name, value) {
setValues((current) => ({ ...current, [name]: value }));
}
async function onSubmit(event) {
const form = event.currentTarget;
event.preventDefault();
const body = {};
const files = [];
for (const [key, value] of new FormData(form).entries()) {
if (value instanceof File) {
if (value.size) files.push([key, value]);
continue;
}
body[key] = String(value);
}
if (files.some((pair) => pair[1].size > FILE_MAX)) {
setStatus(t.file_too_big);
return;
}
for (const [key, file] of files) {
body[key + "_filename"] = file.name;
body[key + "_data"] = await readFile(file);
}
const response = await fetch(ENDPOINT, {
method: "POST",
headers: { "Content-Type": "application/json", Accept: "application/json" },
body: JSON.stringify(body),
});
const result = await response.json();
setStatus(result.success ? t.thanks : (result.message || "error"));
}
return (
<form onSubmit={onSubmit}>
<h1>{t.title}</h1>
<p>{t.lede}</p>
<input type="hidden" name="access_key" value={accessKey} />
<div aria-hidden="true" style={{ position: "absolute", left: "-10000px", width: 1, height: 1, overflow: "hidden" }}>
<input name="botcheck" tabIndex={-1} autoComplete="off" />
</div>
<section><h2>{t["section.order"]}</h2>
<label><span>{t["order_number"]}</span><input name="order_number" type="text" required maxLength={40} /></label>
<label><span>{t["product"]}</span><input name="product" type="text" required maxLength={120} /></label>
<label><span>{t["quantity"]}</span><input name="quantity" type="number" required min={1} max={999} /></label></section>
<section><h2>{t["section.return"]}</h2>
<label><span>{t["reason"]}</span><select name="reason" required value={values["reason"]} onChange={(event) => setField("reason", event.target.value)}><option value="">—</option><option value="damaged">{t["reason.damaged"]}</option><option value="wrong">{t["reason.wrong"]}</option><option value="changed_mind">{t["reason.changed_mind"]}</option><option value="other">{t["reason.other"]}</option></select></label>
{values["reason"] === "other" ? (<label><span>{t["reason_other"]}</span><input name="reason_other" type="text" maxLength={160} /></label>) : null}
<label><span>{t["opened"]}</span><select name="opened" required><option value="">—</option><option value="yes">{t["opened.yes"]}</option><option value="no">{t["opened.no"]}</option></select></label>
<label><span>{t["resolution"]}</span><select name="resolution" required><option value="">—</option><option value="refund">{t["resolution.refund"]}</option><option value="exchange">{t["resolution.exchange"]}</option></select></label></section>
<section><h2>{t["section.contact"]}</h2>
<label><span>{t["name"]}</span><input name="name" type="text" required maxLength={80} autoComplete="name" /></label>
<label><span>{t["email"]}</span><input name="email" type="email" required maxLength={120} autoComplete="email" /></label>
<label><span>{t["phone"]}</span><input name="phone" type="tel" maxLength={40} autoComplete="tel" /></label></section>
<section><h2>{t["section.evidence"]}</h2>
<label><span>{t["photo"]}</span><input name="photo" type="file" accept="image/*" /></label>
<label><span>{t["photo_url"]}</span><input name="photo_url" type="url" maxLength={300} /></label></section>
<section><h2>{t["section.consent"]}</h2>
<label className="check"><input name="consent_contact" type="checkbox" value="yes" required /><span>{t["consent_contact"]}</span></label>
<label className="check"><input name="consent_privacy" type="checkbox" value="yes" required /><span>{t["consent_privacy"]}</span></label></section>
{/* Turnstile hook: enable Turnstile on this form in Formgong, load https://challenges.cloudflare.com/turnstile/v0/api.js, and render <div className="cf-turnstile" data-sitekey="YOUR_TURNSTILE_SITE_KEY" /> */}
<button type="submit">{t.submit}</button>
<p>{status}</p>
</form>
);
}
function readFile(file) {
return new Promise((resolve, reject) => {
const reader = new FileReader();
reader.onload = () => {
const raw = String(reader.result || "");
const comma = raw.indexOf(",");
resolve(comma === -1 ? raw : raw.slice(comma + 1));
};
reader.onerror = () => reject(reader.error);
reader.readAsDataURL(file);
});
}
<!-- Generated from src/content/industries.ts — npm run templates:write -->
<script setup>
import { reactive, ref, computed } from "vue";
const props = defineProps({
lang: { type: String, default: "en" },
accessKey: { type: String, default: "fk_your_access_key" },
});
const ENDPOINT = "https://formgong.com/submit";
const FILE_MAX = 24576;
const LABELS = {
"uk": {
"title": "Форма повернення товару",
"lede": "Початок повернення. Номер замовлення, причина і як це виправити.",
"submit": "Надіслати",
"thanks": "Надіслано. Дякуємо.",
"file_too_big": "Файл більший за 24 КБ. Додайте посилання.",
"section.order": "Замовлення",
"order_number": "Номер замовлення",
"product": "Товар",
"quantity": "Кількість",
"section.return": "Повернення",
"reason": "Причина",
"reason.damaged": "Прийшов пошкодженим",
"reason.wrong": "Не той товар",
"reason.changed_mind": "Передумав",
"reason.other": "Інше",
"reason_other": "Інша причина",
"opened": "Товар розпаковано?",
"opened.yes": "Так",
"opened.no": "Ні",
"resolution": "Що зробити?",
"resolution.refund": "Повернення коштів",
"resolution.exchange": "Заміна",
"section.contact": "Контакт",
"name": "Ім'я",
"email": "Електронна пошта",
"phone": "Телефон",
"section.evidence": "Фото",
"photo": "Фото товару, до 24 КБ",
"photo_url": "Або посилання",
"section.consent": "Згода",
"consent_contact": "Погоджуюсь, щоб зі мною зв'язалися щодо цієї заявки.",
"consent_privacy": "Погоджуюсь, що ці відповіді зберігаються, щоб заявку можна було обробити."
},
"en": {
"title": "Return and RMA form",
"lede": "Start a return. Ask for the order, the reason, and how to put it right.",
"submit": "Send",
"thanks": "Sent. Thank you.",
"file_too_big": "That file is over 24 KB. Paste a link instead.",
"section.order": "Order",
"order_number": "Order number",
"product": "Item",
"quantity": "Quantity",
"section.return": "Return",
"reason": "Reason",
"reason.damaged": "Arrived damaged",
"reason.wrong": "Wrong item",
"reason.changed_mind": "Changed my mind",
"reason.other": "Other",
"reason_other": "Other reason",
"opened": "Has the item been opened?",
"opened.yes": "Yes",
"opened.no": "No",
"resolution": "What do you want?",
"resolution.refund": "Refund",
"resolution.exchange": "Exchange",
"section.contact": "Contact",
"name": "Name",
"email": "Email",
"phone": "Phone",
"section.evidence": "Photo",
"photo": "Photo of the item, up to 24 KB",
"photo_url": "Or a link",
"section.consent": "Consent",
"consent_contact": "I agree to be contacted about this request.",
"consent_privacy": "I agree that these answers are stored so the request can be handled."
},
"pl": {
"title": "Formularz zwrotu towaru",
"lede": "Zwrot towaru. Numer zamówienia, powód i sposób rozliczenia.",
"submit": "Wyślij",
"thanks": "Wysłano. Dziękujemy.",
"file_too_big": "Plik ma ponad 24 KB. Wklej link.",
"section.order": "Zamówienie",
"order_number": "Numer zamówienia",
"product": "Produkt",
"quantity": "Ilość",
"section.return": "Zwrot",
"reason": "Powód",
"reason.damaged": "Dotarł uszkodzony",
"reason.wrong": "Niewłaściwy produkt",
"reason.changed_mind": "Zmiana decyzji",
"reason.other": "Inne",
"reason_other": "Inny powód",
"opened": "Czy produkt był otwierany?",
"opened.yes": "Tak",
"opened.no": "Nie",
"resolution": "Czego oczekujesz?",
"resolution.refund": "Zwrot pieniędzy",
"resolution.exchange": "Wymiana",
"section.contact": "Kontakt",
"name": "Imię",
"email": "E-mail",
"phone": "Telefon",
"section.evidence": "Zdjęcie",
"photo": "Zdjęcie produktu, do 24 KB",
"photo_url": "Albo link",
"section.consent": "Zgoda",
"consent_contact": "Zgadzam się na kontakt w sprawie tego zgłoszenia.",
"consent_privacy": "Zgadzam się, aby te odpowiedzi zostały zapisane w celu obsługi zgłoszenia."
},
"tr": {
"title": "Ürün iade formu",
"lede": "İade başlatın. Sipariş numarası, neden ve nasıl çözüleceği.",
"submit": "Gönder",
"thanks": "Gönderildi. Teşekkürler.",
"file_too_big": "Dosya 24 KB'den büyük. Bağlantı ekleyin.",
"section.order": "Sipariş",
"order_number": "Sipariş numarası",
"product": "Ürün",
"quantity": "Adet",
"section.return": "İade",
"reason": "Neden",
"reason.damaged": "Hasarlı geldi",
"reason.wrong": "Yanlış ürün",
"reason.changed_mind": "Vazgeçtim",
"reason.other": "Diğer",
"reason_other": "Diğer neden",
"opened": "Ürün açıldı mı?",
"opened.yes": "Evet",
"opened.no": "Hayır",
"resolution": "Ne istiyorsunuz?",
"resolution.refund": "Para iadesi",
"resolution.exchange": "Değişim",
"section.contact": "İletişim",
"name": "Ad",
"email": "E-posta",
"phone": "Telefon",
"section.evidence": "Fotoğraf",
"photo": "Ürün fotoğrafı, en fazla 24 KB",
"photo_url": "Ya da bağlantı",
"section.consent": "Onay",
"consent_contact": "Bu talep hakkında benimle iletişime geçilmesini kabul ediyorum.",
"consent_privacy": "Bu yanıtların talebin işlenmesi için saklanmasını kabul ediyorum."
}
};
const t = computed(() => LABELS[props.lang] || LABELS.en);
const status = ref("");
const values = reactive({ reason: "" });
function readFile(file) {
return new Promise((resolve, reject) => {
const reader = new FileReader();
reader.onload = () => {
const raw = String(reader.result || "");
const comma = raw.indexOf(",");
resolve(comma === -1 ? raw : raw.slice(comma + 1));
};
reader.onerror = () => reject(reader.error);
reader.readAsDataURL(file);
});
}
async function onSubmit(event) {
const form = event.currentTarget;
event.preventDefault();
const body = {};
const files = [];
for (const [key, value] of new FormData(form).entries()) {
if (value instanceof File) {
if (value.size) files.push([key, value]);
continue;
}
body[key] = String(value);
}
if (files.some((pair) => pair[1].size > FILE_MAX)) {
status.value = t.value.file_too_big;
return;
}
for (const [key, file] of files) {
body[key + "_filename"] = file.name;
body[key + "_data"] = await readFile(file);
}
const response = await fetch(ENDPOINT, {
method: "POST",
headers: { "Content-Type": "application/json", Accept: "application/json" },
body: JSON.stringify(body),
});
const result = await response.json();
status.value = result.success ? t.value.thanks : (result.message || "error");
}
</script>
<template>
<form @submit.prevent="onSubmit">
<h1>{{ t.title }}</h1>
<p>{{ t.lede }}</p>
<input type="hidden" name="access_key" :value="accessKey">
<div aria-hidden="true" style="position:absolute;left:-10000px;width:1px;height:1px;overflow:hidden">
<input name="botcheck" tabindex="-1" autocomplete="off">
</div>
<section><h2>{{ t["section.order"] }}</h2>
<label><span>{{ t["order_number"] }}</span><input name="order_number" type="text" required maxlength="40"></label>
<label><span>{{ t["product"] }}</span><input name="product" type="text" required maxlength="120"></label>
<label><span>{{ t["quantity"] }}</span><input name="quantity" type="number" required min="1" max="999"></label></section>
<section><h2>{{ t["section.return"] }}</h2>
<label><span>{{ t["reason"] }}</span><select name="reason" required v-model="values.reason"><option value="">—</option><option value="damaged">{{ t["reason.damaged"] }}</option><option value="wrong">{{ t["reason.wrong"] }}</option><option value="changed_mind">{{ t["reason.changed_mind"] }}</option><option value="other">{{ t["reason.other"] }}</option></select></label>
<template v-if="values["reason"] === 'other'"><label><span>{{ t["reason_other"] }}</span><input name="reason_other" type="text" maxlength="160"></label></template>
<label><span>{{ t["opened"] }}</span><select name="opened" required><option value="">—</option><option value="yes">{{ t["opened.yes"] }}</option><option value="no">{{ t["opened.no"] }}</option></select></label>
<label><span>{{ t["resolution"] }}</span><select name="resolution" required><option value="">—</option><option value="refund">{{ t["resolution.refund"] }}</option><option value="exchange">{{ t["resolution.exchange"] }}</option></select></label></section>
<section><h2>{{ t["section.contact"] }}</h2>
<label><span>{{ t["name"] }}</span><input name="name" type="text" required maxlength="80" autocomplete="name"></label>
<label><span>{{ t["email"] }}</span><input name="email" type="email" required maxlength="120" autocomplete="email"></label>
<label><span>{{ t["phone"] }}</span><input name="phone" type="tel" maxlength="40" autocomplete="tel"></label></section>
<section><h2>{{ t["section.evidence"] }}</h2>
<label><span>{{ t["photo"] }}</span><input name="photo" type="file" accept="image/*"></label>
<label><span>{{ t["photo_url"] }}</span><input name="photo_url" type="url" maxlength="300"></label></section>
<section><h2>{{ t["section.consent"] }}</h2>
<label class="check"><input name="consent_contact" type="checkbox" value="yes" required><span>{{ t["consent_contact"] }}</span></label>
<label class="check"><input name="consent_privacy" type="checkbox" value="yes" required><span>{{ t["consent_privacy"] }}</span></label></section>
<!-- Turnstile hook: enable Turnstile on this form in Formgong, add the api.js script, and a div.cf-turnstile with data-sitekey="YOUR_TURNSTILE_SITE_KEY". -->
<button type="submit">{{ t.submit }}</button>
<p>{{ status }}</p>
</form>
</template>
<!-- Generated from src/content/industries.ts — npm run templates:write -->
<script>
let { lang = "en", accessKey = "fk_your_access_key" } = $props();
const ENDPOINT = "https://formgong.com/submit";
const FILE_MAX = 24576;
const LABELS = {
"uk": {
"title": "Форма повернення товару",
"lede": "Початок повернення. Номер замовлення, причина і як це виправити.",
"submit": "Надіслати",
"thanks": "Надіслано. Дякуємо.",
"file_too_big": "Файл більший за 24 КБ. Додайте посилання.",
"section.order": "Замовлення",
"order_number": "Номер замовлення",
"product": "Товар",
"quantity": "Кількість",
"section.return": "Повернення",
"reason": "Причина",
"reason.damaged": "Прийшов пошкодженим",
"reason.wrong": "Не той товар",
"reason.changed_mind": "Передумав",
"reason.other": "Інше",
"reason_other": "Інша причина",
"opened": "Товар розпаковано?",
"opened.yes": "Так",
"opened.no": "Ні",
"resolution": "Що зробити?",
"resolution.refund": "Повернення коштів",
"resolution.exchange": "Заміна",
"section.contact": "Контакт",
"name": "Ім'я",
"email": "Електронна пошта",
"phone": "Телефон",
"section.evidence": "Фото",
"photo": "Фото товару, до 24 КБ",
"photo_url": "Або посилання",
"section.consent": "Згода",
"consent_contact": "Погоджуюсь, щоб зі мною зв'язалися щодо цієї заявки.",
"consent_privacy": "Погоджуюсь, що ці відповіді зберігаються, щоб заявку можна було обробити."
},
"en": {
"title": "Return and RMA form",
"lede": "Start a return. Ask for the order, the reason, and how to put it right.",
"submit": "Send",
"thanks": "Sent. Thank you.",
"file_too_big": "That file is over 24 KB. Paste a link instead.",
"section.order": "Order",
"order_number": "Order number",
"product": "Item",
"quantity": "Quantity",
"section.return": "Return",
"reason": "Reason",
"reason.damaged": "Arrived damaged",
"reason.wrong": "Wrong item",
"reason.changed_mind": "Changed my mind",
"reason.other": "Other",
"reason_other": "Other reason",
"opened": "Has the item been opened?",
"opened.yes": "Yes",
"opened.no": "No",
"resolution": "What do you want?",
"resolution.refund": "Refund",
"resolution.exchange": "Exchange",
"section.contact": "Contact",
"name": "Name",
"email": "Email",
"phone": "Phone",
"section.evidence": "Photo",
"photo": "Photo of the item, up to 24 KB",
"photo_url": "Or a link",
"section.consent": "Consent",
"consent_contact": "I agree to be contacted about this request.",
"consent_privacy": "I agree that these answers are stored so the request can be handled."
},
"pl": {
"title": "Formularz zwrotu towaru",
"lede": "Zwrot towaru. Numer zamówienia, powód i sposób rozliczenia.",
"submit": "Wyślij",
"thanks": "Wysłano. Dziękujemy.",
"file_too_big": "Plik ma ponad 24 KB. Wklej link.",
"section.order": "Zamówienie",
"order_number": "Numer zamówienia",
"product": "Produkt",
"quantity": "Ilość",
"section.return": "Zwrot",
"reason": "Powód",
"reason.damaged": "Dotarł uszkodzony",
"reason.wrong": "Niewłaściwy produkt",
"reason.changed_mind": "Zmiana decyzji",
"reason.other": "Inne",
"reason_other": "Inny powód",
"opened": "Czy produkt był otwierany?",
"opened.yes": "Tak",
"opened.no": "Nie",
"resolution": "Czego oczekujesz?",
"resolution.refund": "Zwrot pieniędzy",
"resolution.exchange": "Wymiana",
"section.contact": "Kontakt",
"name": "Imię",
"email": "E-mail",
"phone": "Telefon",
"section.evidence": "Zdjęcie",
"photo": "Zdjęcie produktu, do 24 KB",
"photo_url": "Albo link",
"section.consent": "Zgoda",
"consent_contact": "Zgadzam się na kontakt w sprawie tego zgłoszenia.",
"consent_privacy": "Zgadzam się, aby te odpowiedzi zostały zapisane w celu obsługi zgłoszenia."
},
"tr": {
"title": "Ürün iade formu",
"lede": "İade başlatın. Sipariş numarası, neden ve nasıl çözüleceği.",
"submit": "Gönder",
"thanks": "Gönderildi. Teşekkürler.",
"file_too_big": "Dosya 24 KB'den büyük. Bağlantı ekleyin.",
"section.order": "Sipariş",
"order_number": "Sipariş numarası",
"product": "Ürün",
"quantity": "Adet",
"section.return": "İade",
"reason": "Neden",
"reason.damaged": "Hasarlı geldi",
"reason.wrong": "Yanlış ürün",
"reason.changed_mind": "Vazgeçtim",
"reason.other": "Diğer",
"reason_other": "Diğer neden",
"opened": "Ürün açıldı mı?",
"opened.yes": "Evet",
"opened.no": "Hayır",
"resolution": "Ne istiyorsunuz?",
"resolution.refund": "Para iadesi",
"resolution.exchange": "Değişim",
"section.contact": "İletişim",
"name": "Ad",
"email": "E-posta",
"phone": "Telefon",
"section.evidence": "Fotoğraf",
"photo": "Ürün fotoğrafı, en fazla 24 KB",
"photo_url": "Ya da bağlantı",
"section.consent": "Onay",
"consent_contact": "Bu talep hakkında benimle iletişime geçilmesini kabul ediyorum.",
"consent_privacy": "Bu yanıtların talebin işlenmesi için saklanmasını kabul ediyorum."
}
};
let status = $state("");
let values = $state({ reason: "" });
const t = $derived(LABELS[lang] || LABELS.en);
function readFile(file) {
return new Promise((resolve, reject) => {
const reader = new FileReader();
reader.onload = () => {
const raw = String(reader.result || "");
const comma = raw.indexOf(",");
resolve(comma === -1 ? raw : raw.slice(comma + 1));
};
reader.onerror = () => reject(reader.error);
reader.readAsDataURL(file);
});
}
async function onSubmit(event) {
const form = event.currentTarget;
event.preventDefault();
const body = {};
const files = [];
for (const [key, value] of new FormData(form).entries()) {
if (value instanceof File) {
if (value.size) files.push([key, value]);
continue;
}
body[key] = String(value);
}
if (files.some((pair) => pair[1].size > FILE_MAX)) {
status = t.file_too_big;
return;
}
for (const [key, file] of files) {
body[key + "_filename"] = file.name;
body[key + "_data"] = await readFile(file);
}
const response = await fetch(ENDPOINT, {
method: "POST",
headers: { "Content-Type": "application/json", Accept: "application/json" },
body: JSON.stringify(body),
});
const result = await response.json();
status = result.success ? t.thanks : (result.message || "error");
}
</script>
<form onsubmit={onSubmit}>
<h1>{t.title}</h1>
<p>{t.lede}</p>
<input type="hidden" name="access_key" value={accessKey}>
<div aria-hidden="true" style="position:absolute;left:-10000px;width:1px;height:1px;overflow:hidden">
<input name="botcheck" tabindex="-1" autocomplete="off">
</div>
<section><h2>{t["section.order"]}</h2>
<label><span>{t["order_number"]}</span><input name="order_number" type="text" required maxlength="40"></label>
<label><span>{t["product"]}</span><input name="product" type="text" required maxlength="120"></label>
<label><span>{t["quantity"]}</span><input name="quantity" type="number" required min="1" max="999"></label></section>
<section><h2>{t["section.return"]}</h2>
<label><span>{t["reason"]}</span><select name="reason" required bind:value={values.reason}><option value="">—</option><option value="damaged">{t["reason.damaged"]}</option><option value="wrong">{t["reason.wrong"]}</option><option value="changed_mind">{t["reason.changed_mind"]}</option><option value="other">{t["reason.other"]}</option></select></label>
{#if values.reason === "other"}<label><span>{t["reason_other"]}</span><input name="reason_other" type="text" maxlength="160"></label>{/if}
<label><span>{t["opened"]}</span><select name="opened" required><option value="">—</option><option value="yes">{t["opened.yes"]}</option><option value="no">{t["opened.no"]}</option></select></label>
<label><span>{t["resolution"]}</span><select name="resolution" required><option value="">—</option><option value="refund">{t["resolution.refund"]}</option><option value="exchange">{t["resolution.exchange"]}</option></select></label></section>
<section><h2>{t["section.contact"]}</h2>
<label><span>{t["name"]}</span><input name="name" type="text" required maxlength="80"></label>
<label><span>{t["email"]}</span><input name="email" type="email" required maxlength="120"></label>
<label><span>{t["phone"]}</span><input name="phone" type="tel" maxlength="40"></label></section>
<section><h2>{t["section.evidence"]}</h2>
<label><span>{t["photo"]}</span><input name="photo" type="file" accept="image/*"></label>
<label><span>{t["photo_url"]}</span><input name="photo_url" type="url" maxlength="300"></label></section>
<section><h2>{t["section.consent"]}</h2>
<label class="check"><input name="consent_contact" type="checkbox" value="yes" required><span>{t["consent_contact"]}</span></label>
<label class="check"><input name="consent_privacy" type="checkbox" value="yes" required><span>{t["consent_privacy"]}</span></label></section>
<!-- Turnstile hook: enable Turnstile on this form in Formgong, add the api.js script, and a div.cf-turnstile with data-sitekey="YOUR_TURNSTILE_SITE_KEY". -->
<button type="submit">{t.submit}</button>
<p>{status}</p>
</form>