Shopify

What the Formgong Shopify app creates, how the Custom Liquid path differs, plan limits, and what uninstall deletes.

Install the app

Installing the Formgong app in the Shopify admin creates a Formgong account for the shop email. If that email already has an account, Formgong sends a confirmation email and waits for it before linking the shop. It also creates a contact form and a product-reviews form. New reviews stay pending until you approve them. The product id stored on a review is the Shopify id gid://shopify/Product/….

In the theme editor, turn on the contact form, the product reviews, and the optional star badge. Submissions go through the app proxy. This page does not give an App Store URL. Use the app from the Shopify admin when it is available to the shop.

The Custom Liquid guide is the other path. You create the form yourself in Formgong and paste HTML. That path does not install the app and does not create an account for you.

Uninstall and data

Uninstalling the app deletes the shop's access token at once. Shopify later sends shop/redact, which deletes that shop's Formgong forms, their submissions, and their reviews. The Formgong account is deleted only when the app created it, it is not paying through Creem, and it has no other forms. An account that already existed keeps its other forms.

customers/data_request exports one shopper's submissions and reviews. customers/redact deletes those rows. Removing a Custom Liquid section does not delete anything stored in Formgong. Delete that form in the dashboard, or use Delete account and data, which deletes every form and submission on the account.

Plans

Free email is sent for each submission. Telegram is instant on every plan. Pro email is sent for each submission. Free is 300 submissions a month. Pro is $9 a month and 5,000 submissions. Business is not sold inside the Shopify or Wix app. Support is support@formgong.com.

Questions: support@formgong.com.