Formular für Rücksendungen (RMA)

Rücksendung starten: Bestellung, Grund und gewünschte Lösung.

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Vorschau

Bestellung

Rücksendung

Kontakt

Foto

Einwilligung

Formularcode

HTML
<!doctype html>
<html lang="de">
<head>
<meta charset="utf-8">
<meta name="viewport" content="width=device-width, initial-scale=1">
<title>Formular für Rücksendungen (RMA)</title>
<style>
  body { font-family: "Segoe UI", sans-serif; color: #12263a; margin: 0; background: #fff; }
  main { max-width: 640px; margin: 0 auto; padding: 32px 20px 64px; }
  h1 { font-size: 28px; font-weight: 650; letter-spacing: -0.02em; line-height: 1.2; }
  h2 { font-size: 18px; margin: 18px 0 0; }
  p { line-height: 1.5; }
  form { display: grid; gap: 14px; position: relative; }
  .field { display: grid; gap: 6px; }
  label span, .check span { font-size: 14px; }
  input, select, textarea { font: inherit; color: inherit; padding: 10px 12px; border: 1px solid #b4bdce; border-radius: 8px; width: 100%; box-sizing: border-box; background: #fff; }
  textarea { min-height: 96px; }
  .check { display: flex; gap: 8px; align-items: flex-start; }
  .check input { width: auto; margin-top: 4px; }
  button { background: #3c4ad8; color: #fff; border: 0; border-radius: 8px; padding: 12px 18px; font: inherit; cursor: pointer; }
  .note { background: #fff6eb; padding: 12px 14px; border-radius: 8px; }
  form [data-show-if] { display: none; }
form:has(select[name="reason"] option[value="other"]:checked) [data-show-if="reason"][data-show-equals="other"] { display: grid; }
</style>
</head>
<body>
<main>
<h1 data-i18n="title">Formular für Rücksendungen (RMA)</h1>
<p data-i18n="lede">Rücksendung starten: Bestellung, Grund und gewünschte Lösung.</p>


<form id="fg-form" action="https://formgong.com/submit" method="POST" enctype="multipart/form-data" data-sitekey="" data-lang="de">
<input type="hidden" name="access_key" value="fk_your_access_key">
<input type="hidden" name="_lang" value="de">
<div aria-hidden="true" style="position:absolute;left:-10000px;width:1px;height:1px;overflow:hidden"><label>Leave this field empty<input name="botcheck" tabindex="-1" autocomplete="off"></label></div>
<section><h2 data-i18n="section.order">Order</h2>
<div class="field"><label for="fg-order_number"><span data-i18n="order_number">Order number</span></label><input id="fg-order_number" name="order_number" type="text" required maxlength="40"></div>
<div class="field"><label for="fg-product"><span data-i18n="product">Item</span></label><input id="fg-product" name="product" type="text" required maxlength="120"></div>
<div class="field"><label for="fg-quantity"><span data-i18n="quantity">Quantity</span></label><input id="fg-quantity" name="quantity" type="number" required min="1" max="999"></div></section>
<section><h2 data-i18n="section.return">Return</h2>
<div class="field"><label for="fg-reason"><span data-i18n="reason">Reason</span></label><select id="fg-reason" name="reason" required><option value="">—</option><option value="damaged" data-i18n="reason.damaged">Arrived damaged</option><option value="wrong" data-i18n="reason.wrong">Wrong item</option><option value="changed_mind" data-i18n="reason.changed_mind">Changed my mind</option><option value="other" data-i18n="reason.other">Other</option></select></div>
<div class="field" data-show-if="reason" data-show-equals="other"><label for="fg-reason_other"><span data-i18n="reason_other">Other reason</span></label><input id="fg-reason_other" name="reason_other" type="text" maxlength="160"></div>
<div class="field"><label for="fg-opened"><span data-i18n="opened">Has the item been opened?</span></label><select id="fg-opened" name="opened" required><option value="">—</option><option value="yes" data-i18n="opened.yes">Yes</option><option value="no" data-i18n="opened.no">No</option></select></div>
<div class="field"><label for="fg-resolution"><span data-i18n="resolution">What do you want?</span></label><select id="fg-resolution" name="resolution" required><option value="">—</option><option value="refund" data-i18n="resolution.refund">Refund</option><option value="exchange" data-i18n="resolution.exchange">Exchange</option></select></div></section>
<section><h2 data-i18n="section.contact">Contact</h2>
<div class="field"><label for="fg-name"><span data-i18n="name">Name</span></label><input id="fg-name" name="name" type="text" required maxlength="80" autocomplete="name"></div>
<div class="field"><label for="fg-email"><span data-i18n="email">Email</span></label><input id="fg-email" name="email" type="email" required maxlength="120" autocomplete="email"></div>
<div class="field"><label for="fg-phone"><span data-i18n="phone">Phone</span></label><input id="fg-phone" name="phone" type="tel" maxlength="40" autocomplete="tel"></div></section>
<section><h2 data-i18n="section.evidence">Photo</h2>
<div class="field"><label for="fg-photo"><span data-i18n="photo">Photo of the item, up to 5 MiB</span></label><input id="fg-photo" name="photo" type="file" accept=".jpg,.jpeg,.png"></div>
<div class="field"><label for="fg-photo_url"><span data-i18n="photo_url">Or a link</span></label><input id="fg-photo_url" name="photo_url" type="url" maxlength="300"></div></section>
<section><h2 data-i18n="section.consent">Consent</h2>
<div class="field"><label class="check"><input id="fg-consent_contact" name="consent_contact" type="checkbox" value="yes" required><span data-i18n="consent_contact">I agree to be contacted about this request.</span></label></div>
<div class="field"><label class="check"><input id="fg-consent_privacy" name="consent_privacy" type="checkbox" value="yes" required><span data-i18n="consent_privacy">I agree that these answers are stored so the request can be handled.</span></label></div></section>
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<div data-turnstile></div>
<button type="submit" data-i18n="submit">Senden</button>
<p data-status role="status"></p>
</form>
</main>
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    var dict = pack[code()];
    var body = new FormData(form);
    var files = Array.from(body.values()).filter(function (value) { return value instanceof File && value.size; });
    if (files.length > 3 || files.some(function (file) { return file.size > MAX; }) || files.reduce(function (sum,file) { return sum + file.size; },0) > 10 * 1024 * 1024) {
      if (status) status.textContent = dict.file_too_big;
      return;
    }
    var button = form.querySelector("button[type=submit]");
    if (button) button.disabled = true;
    fetch(form.action, { method: "POST", headers: { Accept: "application/json" }, body: body })
      .then(function (response) { return response.json(); }).then(function (result) {
        if (status) status.textContent = result && result.success ? dict.thanks : ((result && result.message) || dict.error);
      }).catch(function () { if (status) status.textContent = dict.error; })
      .finally(function () { if (button) button.disabled = false; resetCaptcha(form); });
  });
  mountCaptcha(form.querySelector("[data-turnstile]"), form.dataset.sitekey);

})();
</script>
</body>
</html>