טופס סקר לקוחות
סקר קצר עם שאלות סגורות ושאלה פתוחה אחת.
משתמשים ב-Tilda? הדביקו בבלוק T123 (מסלול בתשלום) או השתמשו בוובהוק בלי קוד.
למה הטופס הזה משמש
סקר מקבל יותר תשובות כשהוא נכנס במסך אחד. לסקר הזה ארבע שאלות: שלוש שאפשר לספור ושאלה פתוחה אחת שמלמדת אתכם משהו חדש.
תשובות רב-ברירה קל להשוות. השאלה הפתוחה בסוף היא המקום שבו לקוחות מספרים לכם מה לבנות או לתקן הלאה.
השדות החשובים
- איך שמעתם עלינו?
- מראה אילו ערוצים מביאים את הלקוחות שנשארים.
- באיזו תדירות אתם משתמשים במוצר או בשירות שלנו?
- מפריד בין משתמשים יומיים לבין מי שניסה פעם אחת.
- עד כמה אתם מרוצים באופן כללי?
- ארבעה שלבים, משביעות רצון גבוהה מאוד ועד אי-שביעות רצון. עקבו אחריו לאורך זמן.
- מה חסר לכם?
- השאלה הפתוחה. היא נותנת לכם לא פעם את התכונה או השירות הבאים.
תצוגה מקדימה
קוד הטופס
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<h1 data-i18n="title">טופס סקר לקוחות</h1>
<p data-i18n="lede">סקר קצר עם שאלות סגורות ושאלה פתוחה אחת.</p>
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קוד למסגרות אחרות
Svelte
איך לקבל יותר פניות
- אמרו כמה זמן זה לוקח, למשל "4 שאלות, דקה אחת".
- שלחו את הסקר לאנשים שהשתמשו בשירות שלכם לפחות פעם אחת.
- שנו שאלה אחת בכל פעם, אחרת אי אפשר להשוות תוצאות.
לענות על כל פנייה
כל תשובה מגיעה לאימייל או ל-Telegram שלכם ונשארת בתיבת הנכנס. ייצאו קובץ CSV לגיליון אלקטרוני, או שלחו כל תשובה ל-Google Sheets. עם סקריפט האנליטיקה האופציונלי, Formgong סופר כמה אנשים בחרו בכל אפשרות.
שאלות ותשובות
אפשר להוסיף עוד שאלות?
כן. התבנית היא HTML פשוט; הוסיפו עוד שדות select או textarea, לכל אחד name משלו. שמרו על סקר קצר כדי שהתשובות ימשיכו להגיע.
האם הסקר אנונימי?
שדה האימייל אופציונלי. בלעדיו Formgong שומר את התשובות, את השעה, את העמוד ואת הדפדפן, ורק hash של כתובת ה-IP.
אפשר לשלוח את התשובות ל-Google Sheets?
כן. חברו גיליון Google Sheet בהגדרות הטופס וכל תשובה תהפוך לשורה. עמודות מותאמות אישית זמינות בכל התוכניות.