Formulaire d’enquête client

Une enquête courte avec des questions à choix et une question ouverte.

Vous utilisez Tilda ? Collez le code dans un bloc T123 (offre payante) ou utilisez le webhook sans code.

À quoi sert ce formulaire

Une enquête obtient plus de réponses quand elle tient sur un seul écran. Celle-ci compte quatre questions : trois que vous pouvez compter et une question ouverte qui vous apprend quelque chose de nouveau.

Les réponses à choix sont faciles à comparer. La question ouverte à la fin est l’endroit où les clients vous disent quoi développer ou corriger ensuite.

Les champs qui comptent

Comment nous avez-vous connus ?
Montre quels canaux amènent les clients qui restent.
À quelle fréquence l’utilisez-vous ?
Distingue les utilisateurs quotidiens de ceux qui ont essayé une seule fois.
Satisfaction globale
Quatre niveaux, de très satisfait à insatisfait. Suivez-la dans le temps.
Que vous manque-t-il ?
La question ouverte. Elle donne souvent la prochaine fonctionnalité ou le prochain service.

Aperçu

Vous

Questions

Code du formulaire

HTML
<!doctype html>
<html lang="fr">
<head>
<meta charset="utf-8">
<meta name="viewport" content="width=device-width, initial-scale=1">
<title>Formulaire d’enquête client</title>
<style>
  body { font-family: "Segoe UI", sans-serif; color: #12263a; margin: 0; background: #fff; }
  main { max-width: 640px; margin: 0 auto; padding: 32px 20px 64px; }
  h1 { font-size: 28px; font-weight: 650; letter-spacing: -0.02em; line-height: 1.2; }
  h2 { font-size: 18px; margin: 18px 0 0; }
  p { line-height: 1.5; }
  form { display: grid; gap: 14px; position: relative; }
  .field { display: grid; gap: 6px; }
  label span, .check span { font-size: 14px; }
  input, select, textarea { font: inherit; color: inherit; padding: 10px 12px; border: 1px solid #b4bdce; border-radius: 8px; width: 100%; box-sizing: border-box; background: #fff; }
  textarea { min-height: 96px; }
  .check { display: flex; gap: 8px; align-items: flex-start; }
  .check input { width: auto; margin-top: 4px; }
  button { background: #3c4ad8; color: #fff; border: 0; border-radius: 8px; padding: 12px 18px; font: inherit; cursor: pointer; }
  .note { background: #fff6eb; padding: 12px 14px; border-radius: 8px; }
  form [data-show-if] { display: none; }
</style>
</head>
<body>
<main>
<h1 data-i18n="title">Formulaire d’enquête client</h1>
<p data-i18n="lede">Une enquête courte avec des questions à choix et une question ouverte.</p>


<form id="fg-form" action="https://formgong.com/submit" method="POST" enctype="multipart/form-data" data-sitekey="" data-lang="fr">
<input type="hidden" name="access_key" value="fk_your_access_key">
<input type="hidden" name="_lang" value="fr">
<div aria-hidden="true" style="position:absolute;inset-inline-start:0;top:0;width:1px;height:1px;overflow:hidden;clip-path:inset(50%)"><label>Leave this field empty<input name="botcheck" tabindex="-1" autocomplete="off"></label></div>
<section><h2 data-i18n="section.about">About you</h2>
<div class="field"><label for="fg-source"><span data-i18n="source">How did you hear about us?</span></label><select id="fg-source" name="source" required><option value="">—</option><option value="search" data-i18n="source.search">Search engine</option><option value="social" data-i18n="source.social">Social media</option><option value="friend" data-i18n="source.friend">A friend</option><option value="ad" data-i18n="source.ad">An ad</option><option value="other" data-i18n="source.other">Other</option></select></div></section>
<section><h2 data-i18n="section.questions">Questions</h2>
<div class="field"><label for="fg-frequency"><span data-i18n="frequency">How often do you use our product or service?</span></label><select id="fg-frequency" name="frequency" required><option value="">—</option><option value="daily" data-i18n="frequency.daily">Every day</option><option value="weekly" data-i18n="frequency.weekly">Every week</option><option value="monthly" data-i18n="frequency.monthly">Every month</option><option value="rarely" data-i18n="frequency.rarely">Rarely</option></select></div>
<div class="field"><label for="fg-satisfaction"><span data-i18n="satisfaction">How satisfied are you overall?</span></label><select id="fg-satisfaction" name="satisfaction" required><option value="">—</option><option value="very_satisfied" data-i18n="satisfaction.very_satisfied">Very satisfied</option><option value="satisfied" data-i18n="satisfaction.satisfied">Satisfied</option><option value="neutral" data-i18n="satisfaction.neutral">Neutral</option><option value="dissatisfied" data-i18n="satisfaction.dissatisfied">Dissatisfied</option></select></div>
<div class="field"><label for="fg-missing"><span data-i18n="missing">What is missing for you?</span></label><textarea id="fg-missing" name="missing" maxlength="1000"></textarea></div>
<div class="field"><label for="fg-email"><span data-i18n="email">Email</span></label><input id="fg-email" name="email" type="email" maxlength="120" autocomplete="email"></div></section>
<!-- Set data-sitekey on this form to YOUR_TURNSTILE_SITE_KEY. Required for attachments. -->
<div data-turnstile></div>
<button type="submit" data-i18n="submit">Envoyer</button>
<p data-status role="status"></p>
</form>
</main>
<script type="application/json" id="fg-labels">{"uk":{"title":"Форма опитування клієнтів","lede":"Коротке опитування з варіантами відповідей і одним відкритим питанням.","submit":"Надіслати","thanks":"Надіслано. Дякуємо.","file_too_big":"До 3 файлів, по 5 MiB, разом до 10 MiB.","error":"Не вдалося надіслати. Спробуйте ще раз.","section.about":"Про вас","source":"Як ви про нас дізналися?","source.search":"Пошуковик","source.social":"Соцмережі","source.friend":"Від знайомого","source.ad":"Реклама","source.other":"Інше","section.questions":"Питання","frequency":"Як часто ви користуєтеся нашим продуктом чи послугою?","frequency.daily":"Щодня","frequency.weekly":"Щотижня","frequency.monthly":"Щомісяця","frequency.rarely":"Рідко","satisfaction":"Наскільки ви задоволені загалом?","satisfaction.very_satisfied":"Дуже задоволений","satisfaction.satisfied":"Задоволений","satisfaction.neutral":"Нейтрально","satisfaction.dissatisfied":"Незадоволений","missing":"Чого вам бракує?","email":"Електронна пошта"},"en":{"title":"Customer survey form","lede":"A short survey with multiple-choice questions and one open question.","submit":"Send","thanks":"Sent. Thank you.","file_too_big":"Up to 3 files, 5 MiB each and 10 MiB combined.","error":"Could not send. Please try again.","section.about":"About you","source":"How did you hear about us?","source.search":"Search engine","source.social":"Social media","source.friend":"A friend","source.ad":"An ad","source.other":"Other","section.questions":"Questions","frequency":"How often do you use our product or service?","frequency.daily":"Every day","frequency.weekly":"Every week","frequency.monthly":"Every month","frequency.rarely":"Rarely","satisfaction":"How satisfied are you overall?","satisfaction.very_satisfied":"Very satisfied","satisfaction.satisfied":"Satisfied","satisfaction.neutral":"Neutral","satisfaction.dissatisfied":"Dissatisfied","missing":"What is missing for you?","email":"Email"},"pl":{"title":"Formularz ankiety dla klientów","lede":"Krótka ankieta z pytaniami jednokrotnego wyboru i jednym pytaniem otwartym.","submit":"Wyślij","thanks":"Wysłano. Dziękujemy.","file_too_big":"Do 3 plików, po 5 MiB, łącznie 10 MiB.","error":"Nie udało się wysłać. Spróbuj ponownie.","section.about":"O Tobie","source":"Skąd o nas wiesz?","source.search":"Wyszukiwarka","source.social":"Media społecznościowe","source.friend":"Od znajomego","source.ad":"Reklama","source.other":"Inne","section.questions":"Pytania","frequency":"Jak często korzystasz z naszego produktu lub usługi?","frequency.daily":"Codziennie","frequency.weekly":"Co tydzień","frequency.monthly":"Co miesiąc","frequency.rarely":"Rzadko","satisfaction":"Jak oceniasz swoje ogólne zadowolenie?","satisfaction.very_satisfied":"Bardzo zadowolony","satisfaction.satisfied":"Zadowolony","satisfaction.neutral":"Ani tak, ani nie","satisfaction.dissatisfied":"Niezadowolony","missing":"Czego Ci brakuje?","email":"E-mail"},"tr":{"title":"Müşteri anketi formu","lede":"Çoktan seçmeli sorular ve bir açık uçlu soru içeren kısa bir anket.","submit":"Gönder","thanks":"Gönderildi. Teşekkürler.","file_too_big":"En fazla 3 dosya, dosya başına 5 MiB, toplam 10 MiB.","error":"Gönderilemedi. Lütfen tekrar deneyin.","section.about":"Hakkınızda","source":"Bizi nereden duydunuz?","source.search":"Arama motoru","source.social":"Sosyal medya","source.friend":"Bir arkadaşımdan","source.ad":"Bir reklam","source.other":"Diğer","section.questions":"Sorular","frequency":"Ürünümüzü veya hizmetimizi ne sıklıkla kullanıyorsunuz?","frequency.daily":"Her gün","frequency.weekly":"Her hafta","frequency.monthly":"Her ay","frequency.rarely":"Nadiren","satisfaction":"Genel olarak ne kadar memnunsunuz?","satisfaction.very_satisfied":"Çok memnunum","satisfaction.satisfied":"Memnunum","satisfaction.neutral":"Kararsızım","satisfaction.dissatisfied":"Memnun değilim","missing":"Size ne eksik geliyor?","email":"E-posta"},"ar":{"title":"نموذج استطلاع العملاء","lede":"استطلاع قصير بأسئلة اختيار من متعدد وسؤال مفتوح واحد.","submit":"إرسال","thanks":"تم الإرسال. شكرًا لك.","file_too_big":"حتى 3 ملفات، 5 MiB لكل ملف و10 MiB إجمالًا.","error":"تعذّر الإرسال. يُرجى المحاولة مرة أخرى.","section.about":"عنك","source":"كيف عرفت عنا؟","source.search":"محرك بحث","source.social":"وسائل التواصل الاجتماعي","source.friend":"صديق","source.ad":"إعلان","source.other":"أخرى","section.questions":"الأسئلة","frequency":"كم مرة تستخدم منتجنا أو خدمتنا؟","frequency.daily":"كل يوم","frequency.weekly":"كل أسبوع","frequency.monthly":"كل شهر","frequency.rarely":"نادرًا","satisfaction":"ما مدى رضاك بشكل عام؟","satisfaction.very_satisfied":"راضٍ جدًا","satisfaction.satisfied":"راضٍ","satisfaction.neutral":"محايد","satisfaction.dissatisfied":"غير راضٍ","missing":"ما الذي ينقصك؟","email":"البريد الإلكتروني"},"he":{"title":"טופס סקר לקוחות","lede":"סקר קצר עם שאלות סגורות ושאלה פתוחה אחת.","submit":"שליחה","thanks":"נשלח. תודה.","file_too_big":"עד 3 קבצים, 5 MiB לכל קובץ ו-10 MiB בסך הכול.","error":"השליחה נכשלה. נסו שוב.","section.about":"עליכם","source":"איך שמעתם עלינו?","source.search":"מנוע חיפוש","source.social":"רשתות חברתיות","source.friend":"חבר","source.ad":"פרסומת","source.other":"אחר","section.questions":"שאלות","frequency":"באיזו תדירות אתם משתמשים במוצר או בשירות שלנו?","frequency.daily":"כל יום","frequency.weekly":"כל שבוע","frequency.monthly":"כל חודש","frequency.rarely":"לעיתים רחוקות","satisfaction":"עד כמה אתם מרוצים באופן כללי?","satisfaction.very_satisfied":"מרוצה מאוד","satisfaction.satisfied":"מרוצה","satisfaction.neutral":"ניטרלי","satisfaction.dissatisfied":"לא מרוצה","missing":"מה חסר לכם?","email":"אימייל"},"es":{"title":"Formulario de encuesta para clientes","lede":"Una encuesta breve con preguntas de opción múltiple y una pregunta abierta.","submit":"Enviar","thanks":"Enviado. Gracias.","file_too_big":"Hasta 3 archivos, 5 MiB cada uno y 10 MiB en total.","error":"No se pudo enviar. Inténtalo de nuevo.","section.about":"Sobre ti","source":"¿Cómo nos conociste?","source.search":"Buscador","source.social":"Redes sociales","source.friend":"Un amigo","source.ad":"Un anuncio","source.other":"Otro","section.questions":"Preguntas","frequency":"¿Con qué frecuencia usas nuestro producto o servicio?","frequency.daily":"Todos los días","frequency.weekly":"Cada semana","frequency.monthly":"Cada mes","frequency.rarely":"Rara vez","satisfaction":"¿Qué tan satisfecho estás en general?","satisfaction.very_satisfied":"Muy satisfecho","satisfaction.satisfied":"Satisfecho","satisfaction.neutral":"Neutral","satisfaction.dissatisfied":"Insatisfecho","missing":"¿Qué echas en falta?","email":"Correo electrónico"},"fr":{"title":"Formulaire d’enquête client","lede":"Une enquête courte avec des questions à choix et une question ouverte.","submit":"Envoyer","thanks":"Envoyé. Merci.","file_too_big":"Jusqu’à 3 fichiers, 5 Mio chacun et 10 Mio au total.","error":"Envoi impossible. Veuillez réessayer.","section.about":"Vous","source":"Comment nous avez-vous connus ?","source.search":"Moteur de recherche","source.social":"Réseaux sociaux","source.friend":"Un ami","source.ad":"Une publicité","source.other":"Autre","section.questions":"Questions","frequency":"À quelle fréquence utilisez-vous notre produit ou service ?","frequency.daily":"Tous les jours","frequency.weekly":"Chaque semaine","frequency.monthly":"Chaque mois","frequency.rarely":"Rarement","satisfaction":"Dans l’ensemble, quel est votre niveau de satisfaction ?","satisfaction.very_satisfied":"Très satisfait","satisfaction.satisfied":"Satisfait","satisfaction.neutral":"Neutre","satisfaction.dissatisfied":"Insatisfait","missing":"Que vous manque-t-il ?","email":"E-mail"},"pt":{"title":"Formulário de inquérito a clientes","lede":"Um inquérito curto com perguntas de escolha múltipla e uma pergunta aberta.","submit":"Enviar","thanks":"Enviado. Obrigado.","file_too_big":"Até 3 ficheiros, 5 MiB cada e 10 MiB no total.","error":"Não foi possível enviar. Tente novamente.","section.about":"Sobre si","source":"Como nos conheceu?","source.search":"Motor de busca","source.social":"Redes sociais","source.friend":"Um amigo","source.ad":"Um anúncio","source.other":"Outro","section.questions":"Perguntas","frequency":"Com que frequência usa o nosso produto ou serviço?","frequency.daily":"Todos os dias","frequency.weekly":"Todas as semanas","frequency.monthly":"Todos os meses","frequency.rarely":"Raramente","satisfaction":"De um modo geral, qual é o seu grau de satisfação?","satisfaction.very_satisfied":"Muito satisfeito","satisfaction.satisfied":"Satisfeito","satisfaction.neutral":"Neutro","satisfaction.dissatisfied":"Insatisfeito","missing":"O que lhe falta?","email":"Email"},"hi":{"title":"ग्राहक सर्वे फ़ॉर्म","lede":"कुछ बहुविकल्पी सवालों और एक खुले सवाल वाला छोटा सर्वे।","submit":"भेजें","thanks":"भेज दिया गया। धन्यवाद।","file_too_big":"अधिकतम 3 फ़ाइलें, हर फ़ाइल 5 MiB तक और कुल 10 MiB।","error":"भेजा नहीं जा सका। कृपया फिर से कोशिश करें।","section.about":"आपके बारे में","source":"आपको हमारे बारे में कैसे पता चला?","source.search":"सर्च इंजन","source.social":"सोशल मीडिया","source.friend":"किसी दोस्त से","source.ad":"एक विज्ञापन","source.other":"अन्य","section.questions":"सवाल","frequency":"आप हमारे प्रोडक्ट या सेवा का कितनी बार इस्तेमाल करते हैं?","frequency.daily":"हर दिन","frequency.weekly":"हर हफ़्ते","frequency.monthly":"हर महीने","frequency.rarely":"कभी-कभार","satisfaction":"कुल मिलाकर आप कितने संतुष्ट हैं?","satisfaction.very_satisfied":"बहुत संतुष्ट","satisfaction.satisfied":"संतुष्ट","satisfaction.neutral":"न संतुष्ट, न असंतुष्ट","satisfaction.dissatisfied":"असंतुष्ट","missing":"आपको क्या कमी लगती है?","email":"ईमेल"},"ja":{"title":"顧客アンケートフォーム","lede":"選択式の質問と自由回答1問の短いアンケートです。","submit":"送信","thanks":"送信しました。ありがとうございます。","file_too_big":"ファイルは3つまで、1つ5 MiB、合計10 MiBまでです。","error":"送信できませんでした。もう一度お試しください。","section.about":"あなたについて","source":"当社を何で知りましたか?","source.search":"検索エンジン","source.social":"SNS","source.friend":"知人の紹介","source.ad":"広告","source.other":"その他","section.questions":"質問","frequency":"当社の製品・サービスをどのくらいの頻度で利用していますか?","frequency.daily":"毎日","frequency.weekly":"毎週","frequency.monthly":"毎月","frequency.rarely":"たまに","satisfaction":"総合的にどのくらい満足していますか?","satisfaction.very_satisfied":"とても満足","satisfaction.satisfied":"満足","satisfaction.neutral":"どちらでもない","satisfaction.dissatisfied":"不満","missing":"足りないと感じることは何ですか?","email":"メールアドレス"},"de":{"title":"Formular für Kundenumfragen","lede":"Eine kurze Umfrage mit Auswahlfragen und einer offenen Frage.","submit":"Senden","thanks":"Gesendet. Vielen Dank.","file_too_big":"Bis zu 3 Dateien, je 5 MiB und insgesamt 10 MiB.","error":"Senden fehlgeschlagen. Bitte versuchen Sie es erneut.","section.about":"Über Sie","source":"Wie haben Sie von uns erfahren?","source.search":"Suchmaschine","source.social":"Soziale Medien","source.friend":"Ein Bekannter","source.ad":"Eine Anzeige","source.other":"Sonstiges","section.questions":"Fragen","frequency":"Wie oft nutzen Sie unser Produkt oder unseren Service?","frequency.daily":"Täglich","frequency.weekly":"Wöchentlich","frequency.monthly":"Monatlich","frequency.rarely":"Selten","satisfaction":"Wie zufrieden sind Sie insgesamt?","satisfaction.very_satisfied":"Sehr zufrieden","satisfaction.satisfied":"Zufrieden","satisfaction.neutral":"Neutral","satisfaction.dissatisfied":"Unzufrieden","missing":"Was fehlt Ihnen?","email":"E-Mail"}}</script>
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Code pour d’autres frameworks

React
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Comment recevoir plus de demandes

  • Indiquez la durée, par exemple « 4 questions, une minute ».
  • Envoyez l’enquête aux personnes qui ont utilisé votre service au moins une fois.
  • Changez une seule question à la fois, sinon vous ne pourrez pas comparer les résultats.

Répondre à chaque demande

Chaque réponse arrive dans votre e-mail ou sur Telegram et reste dans la boîte de réception. Exportez un CSV pour un tableur, ou envoyez chaque réponse vers Google Sheets. Avec le script d’analyse facultatif, Formgong compte combien de personnes ont choisi chaque option.

Questions et réponses

Puis-je ajouter d’autres questions ?

Oui. Le modèle est du HTML simple ; ajoutez d’autres champs select ou textarea avec leur propre name. Gardez l’enquête courte pour que les réponses continuent d’arriver.

L’enquête est-elle anonyme ?

Le champ e-mail est facultatif. Sans lui, Formgong enregistre les réponses, l’heure, la page et le navigateur, et seulement un hash de l’adresse IP.

Puis-je envoyer les réponses vers Google Sheets ?

Oui. Connectez un Google Sheet dans les paramètres du formulaire et chaque réponse devient une ligne. Les colonnes personnalisées sont disponibles avec toutes les formules.