Formulário de inquérito a clientes
Um inquérito curto com perguntas de escolha múltipla e uma pergunta aberta.
Usa a Tilda? Cole num bloco T123 (plano pago) ou use o webhook sem código.
Para que serve este formulário
Um inquérito recebe mais respostas quando cabe num único ecrã. Este tem quatro perguntas: três que pode contar e uma aberta que lhe diz algo novo.
As respostas de escolha múltipla são fáceis de comparar. A pergunta aberta no fim é onde os clientes lhe dizem o que construir ou corrigir a seguir.
Os campos que importam
- Como nos conheceu?
- Mostra que canais trazem os clientes que ficam.
- Com que frequência usa o nosso produto ou serviço?
- Separa os utilizadores diários de quem experimentou uma só vez.
- De um modo geral, qual é o seu grau de satisfação?
- Quatro níveis, de muito satisfeito a insatisfeito. Acompanhe ao longo do tempo.
- O que lhe falta?
- A pergunta aberta. Dá-lhe muitas vezes a próxima funcionalidade ou o próximo serviço.
Pré-visualização
Código do formulário
<!doctype html>
<html lang="pt">
<head>
<meta charset="utf-8">
<meta name="viewport" content="width=device-width, initial-scale=1">
<title>Formulário de inquérito a clientes</title>
<style>
body { font-family: "Segoe UI", sans-serif; color: #12263a; margin: 0; background: #fff; }
main { max-width: 640px; margin: 0 auto; padding: 32px 20px 64px; }
h1 { font-size: 28px; font-weight: 650; letter-spacing: -0.02em; line-height: 1.2; }
h2 { font-size: 18px; margin: 18px 0 0; }
p { line-height: 1.5; }
form { display: grid; gap: 14px; position: relative; }
.field { display: grid; gap: 6px; }
label span, .check span { font-size: 14px; }
input, select, textarea { font: inherit; color: inherit; padding: 10px 12px; border: 1px solid #b4bdce; border-radius: 8px; width: 100%; box-sizing: border-box; background: #fff; }
textarea { min-height: 96px; }
.check { display: flex; gap: 8px; align-items: flex-start; }
.check input { width: auto; margin-top: 4px; }
button { background: #3c4ad8; color: #fff; border: 0; border-radius: 8px; padding: 12px 18px; font: inherit; cursor: pointer; }
.note { background: #fff6eb; padding: 12px 14px; border-radius: 8px; }
form [data-show-if] { display: none; }
</style>
</head>
<body>
<main>
<h1 data-i18n="title">Formulário de inquérito a clientes</h1>
<p data-i18n="lede">Um inquérito curto com perguntas de escolha múltipla e uma pergunta aberta.</p>
<form id="fg-form" action="https://formgong.com/submit" method="POST" enctype="multipart/form-data" data-sitekey="" data-lang="pt">
<input type="hidden" name="access_key" value="fk_your_access_key">
<input type="hidden" name="_lang" value="pt">
<div aria-hidden="true" style="position:absolute;inset-inline-start:0;top:0;width:1px;height:1px;overflow:hidden;clip-path:inset(50%)"><label>Leave this field empty<input name="botcheck" tabindex="-1" autocomplete="off"></label></div>
<section><h2 data-i18n="section.about">About you</h2>
<div class="field"><label for="fg-source"><span data-i18n="source">How did you hear about us?</span></label><select id="fg-source" name="source" required><option value="">—</option><option value="search" data-i18n="source.search">Search engine</option><option value="social" data-i18n="source.social">Social media</option><option value="friend" data-i18n="source.friend">A friend</option><option value="ad" data-i18n="source.ad">An ad</option><option value="other" data-i18n="source.other">Other</option></select></div></section>
<section><h2 data-i18n="section.questions">Questions</h2>
<div class="field"><label for="fg-frequency"><span data-i18n="frequency">How often do you use our product or service?</span></label><select id="fg-frequency" name="frequency" required><option value="">—</option><option value="daily" data-i18n="frequency.daily">Every day</option><option value="weekly" data-i18n="frequency.weekly">Every week</option><option value="monthly" data-i18n="frequency.monthly">Every month</option><option value="rarely" data-i18n="frequency.rarely">Rarely</option></select></div>
<div class="field"><label for="fg-satisfaction"><span data-i18n="satisfaction">How satisfied are you overall?</span></label><select id="fg-satisfaction" name="satisfaction" required><option value="">—</option><option value="very_satisfied" data-i18n="satisfaction.very_satisfied">Very satisfied</option><option value="satisfied" data-i18n="satisfaction.satisfied">Satisfied</option><option value="neutral" data-i18n="satisfaction.neutral">Neutral</option><option value="dissatisfied" data-i18n="satisfaction.dissatisfied">Dissatisfied</option></select></div>
<div class="field"><label for="fg-missing"><span data-i18n="missing">What is missing for you?</span></label><textarea id="fg-missing" name="missing" maxlength="1000"></textarea></div>
<div class="field"><label for="fg-email"><span data-i18n="email">Email</span></label><input id="fg-email" name="email" type="email" maxlength="120" autocomplete="email"></div></section>
<!-- Set data-sitekey on this form to YOUR_TURNSTILE_SITE_KEY. Required for attachments. -->
<div data-turnstile></div>
<button type="submit" data-i18n="submit">Enviar</button>
<p data-status role="status"></p>
</form>
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Código para outros frameworks
Como receber mais pedidos
- Diga quanto tempo demora, por exemplo «4 perguntas, um minuto».
- Envie o inquérito a quem já usou o seu serviço pelo menos uma vez.
- Altere uma pergunta de cada vez, ou não consegue comparar os resultados.
Responda a todos os pedidos
Cada resposta chega ao seu e-mail ou Telegram e fica na caixa de entrada. Exporte um CSV para uma folha de cálculo ou envie cada resposta para o Google Sheets. Com o script de análise opcional, o Formgong conta quantas pessoas escolheram cada opção.
Perguntas e respostas
Posso acrescentar mais perguntas?
Sim. O modelo é HTML simples; acrescente mais campos select ou textarea, cada um com o seu name. Mantenha o inquérito curto para continuar a receber respostas.
O inquérito é anónimo?
O campo de e-mail é opcional. Sem ele, o Formgong guarda as respostas, a hora, a página e o navegador, e apenas um hash do endereço IP.
Posso enviar as respostas para o Google Sheets?
Sim. Ligue uma folha do Google Sheets nas definições do formulário e cada resposta passa a ser uma linha. As colunas personalizadas estão disponíveis em todos os planos.