Support

Common questions

How do I sign in?

Formgong has no password. On the login page, an existing account gets an email with a link and a 6-digit code. Both expire in 30 minutes. If nothing arrives, check spam and that you used the same address. A new account starts on the home page, which sends the same kind of email.

Why is a submission spam, or why did Turnstile fail?

A honeypot field is always on. If it is filled, the request looks successful, but it is stored as spam and is not delivered or counted. Cloudflare Turnstile is optional, including on Free. When it is on, the form must send a Turnstile token. A missing or failed check is rejected. Spam stays in its own inbox tab and is not sent by email, Telegram or webhooks.

How do I connect Telegram?

In the dashboard, open the bot link. The chat is tied to the form, so you do not paste a chat id. For a group, add the bot and send /connect with the code from the dashboard. New submissions arrive in that chat at once, including on Free. Spam is not sent. Each message has Reply, Mark handled and Spam.

How do I connect Google Sheets?

Open the form, then Form settings, then Google Sheets, and connect a Google account. Create a spreadsheet or paste a link from docs.google.com. One spreadsheet per form, including on Free. Each accepted submission is a new row: the time, the page URL and the fields. Choosing column names is on Pro and Business. Email, Telegram and webhooks stay as they are. The row is stored on your Google account, which may keep the file outside the EU.

How does billing work?

Free needs no card. Pro and Business are billed monthly or yearly by Creem, the merchant of record. Creem charges the card and sends the receipt. You can change or cancel from Billing in the dashboard. After you cancel, the paid plan stays until the end of the period you already paid for, then the account returns to Free. Prices are on the pricing page.