Okendo alternative: what you gain and what you give up

Okendo and Formgong side by side

Each Okendo cell comes from Okendo's own pages or its public listing, read on 23 October 2026. The table has no prices; plans change, and the linked pages carry them.

What merchants say in 1 and 2 star reviews

Okendo's listing showed 1,442 reviews on 23 October 2026, 34 of them at 1 or 2 stars: about 1 in 42, a genuinely low share. The ones that exist cluster around support tiers and leftovers in the store. Three of them:

“Metafields are added to the site that can not be removed.”

“no hands-on troubleshooting, and no 1:1 help on my plan”

“the review request emails are still not live”

These are single merchants' accounts, and we could not check them. The full reviews, and Okendo's replies, are on the linked pages.

When to stay with Okendo

• You want the platform, not just reviews. Loyalty, quizzes, referrals and surveys in one account is Okendo's actual product, and the bundles price that combination below the parts.
• You run on Shopify Plus at volume. Okendo is Shopify Plus certified, integrates with Shopify POS and Flow, and its Scale tier removes usage caps.
• Attribute-rich reviews. Okendo's review attributes (fit, quality, custom questions) are a real differentiator for apparel and beauty; our reviews carry stars, text, media and your own extra questions, not its attribute UI.

If the tiers fit your order volume and you use more than one product, Okendo earns its place.

Where Formgong fits, and what it does not do

• You want reviews priced like a utility, not a platform. Formgong Reviews is free with no review limit; nothing in it is tied to your order volume.
• Your store is not on Shopify. The widget is two lines of HTML on any site, with a WordPress plugin for WooCommerce. With our WordPress plugin, a WooCommerce store emails each buyer after a completed order: one form for every product in the order, reviews sent from it marked Verified buyer, and one reminder for the products still without a review. A refund or cancellation stops a waiting email.
• A customer can also record a voice review, up to two minutes: the speech is transcribed on the server (Whisper on Cloudflare Workers AI, the spoken language detected automatically), the transcript becomes the review text when the customer wrote none, and a recorded review always waits for your approval. None of the apps on this page offer that.
• You want the last word on every review. Nothing goes public until you approve it, unless you choose otherwise; hiding any review asks for a reason from a fixed list.

The widget filters by star rating and sorts by date or rating, and the same script shows stars under products in your lists and a small rating badge on any page.

What Formgong does not do: no loyalty, quizzes, referrals or surveys, no Klaviyo connector, no review attributes UI, and on Shopify no order emails or verified label yet. The AI summary, translation, mood tags and AI moderation are on the paid plan.

Until 31 December 2026: an account that connects reviews gets every paid reviews feature free for 6 months: the AI summary, mood tags, translation, AI moderation and no Formgong link under the widget. Your reviews and settings stay when the 6 months end.

How to move your reviews from Okendo

Export from Okendo

1. In the Okendo dashboard, open Settings and the Import/Export section, click the export icon on the Reviews row, choose All time, and request the export. Okendo emails a link to the CSV; its docs note Q&A exports need the Growth plan or above.
2. Do not edit the file before importing. Migration guides note some Okendo exports carry an extra first row with just “Okendo” in it; delete that row if your file has it, and nothing else.

Then import it into Formgong

1. Create a free Formgong account, open Reviews and add your site.
2. On the site's page, click Import reviews. Choose the CSV, pick the language the reviews are written in, and click Import. Formgong recognises a Okendo file by its author and rating columns. Importing is on the free plan, with no limit on the number of reviews.
3. Read the result. It counts the reviews that came in, the ones already imported before, and the rows skipped for a missing rating or an unreadable date. If the file marks a review as spam, rejected or hidden, it arrives hidden.
4. Nothing is public yet. Click Publish N imported reviews, approve them one by one, or click Undo this import. On the free plan, reviews you have not published are deleted after 30 days, so decide within a month.
5. Put the widget on your pages (code below). Then switch the old app off, so it stops sending review emails and the page does not show two widgets.

What comes across: the star rating, the title and text, the reviewer's name, the original date, the product and your public reply. What does not: reviewer emails, photos and videos, verified badges, helpful votes and custom questions. One file can hold 5,000 rows and 5 MB, so split a bigger export. You can run 20 imports a day, and importing the same file twice adds nothing.

Our importer recognises Okendo's column names automatically (they are in its header map). We have not run a live Okendo account's file through it ourselves; if yours imports oddly, send it to support@formgong.com and we will fix the mapping.

Our Shopify app has been in Shopify's App Store review since 14 October 2026 and was still not listed on 20 October. Until it is, the widget goes into a Custom Liquid section, where {{ product.handle }} matches the product handle in your file. Off Shopify, paste the same two lines and set data-product yourself. You can export your Formgong reviews to CSV at any time, too.

<!-- Shopify: a Custom Liquid section on the product template -->
<div data-formgong-reviews="fk_your_access_key" data-product="{{ product.handle }}"></div>
<script src="https://formgong.com/reviews.js" defer></script>

<!-- Any other site: set data-product to the product handle from your export -->
<div data-formgong-reviews="fk_your_access_key" data-product="blue-teapot"></div>
<script src="https://formgong.com/reviews.js" defer></script>

One account for the rest of the site

The same free account covers the rest of a small shop's site. A contact form that emails you every message, an AI help chat that answers visitors from your own pages, and free website templates with the form already connected. Reviews, forms and the chat live in one dashboard, so there is one login and one support address.

Tell us what we got wrong

If you moved from Okendo to Formgong, or tried and went back, we want to know what broke. If a fact on this page is out of date, or the import skipped rows it should have kept, write to support@formgong.com. We read every message and correct this page when we are wrong.