Move your reviews from Loox to Formgong

Last updated 25 October 2026

Loox exports product reviews from its Manage Reviews page. Formgong reads Loox's columns as they are.

Steps

In Loox, open Manage Reviews, open the three-dot (…) menu and, on the Product reviews tab, choose Export to .csv. Export all reviews, or only the ones that match your filters.
In Formgong, open Reviews, pick your site and open the Import / Export tab. No review site yet? Get started first.
Under Import reviews, choose the file, pick the Language of these reviews and press Import. Formgong recognises the file from its header row.
Read the result: how many reviews came in, and how many were skipped and why. Everything imported is pending, so nothing is public yet.
Check the reviews on the Reviews tab, then press Publish … imported reviews. Undo this import removes them instead.

Ratings, text, reviewer names, original dates, titles and your public replies come across. Photos and videos do not.
Reviewer emails are not stored, so imported reviews have no edit link.
Importing the same file again adds nothing, so you can import a newer export later.
Each review keeps its product handle, which matches data-product="{{ product.handle }}" in the Shopify widget.
Loox's verified_purchase column carries over: reviews it marks as verified keep the Verified buyer label.