Move your reviews from Yotpo to Formgong

Last updated 25 October 2026

Yotpo emails the export as a CSV file. Formgong reads Yotpo's columns as they are.

Steps

In Yotpo Reviews, open Manage › Reviews, set filters if you want only some reviews, and click Export at the top right. Yotpo emails a download link to your account address; it can take up to an hour.
In Formgong, open Reviews, pick your site and open the Import / Export tab. No review site yet? Get started first.
Under Import reviews, choose the file, pick the Language of these reviews and press Import. Formgong recognises the file from its header row.
Read the result: how many reviews came in, and how many were skipped and why. Everything imported is pending, so nothing is public yet.
Check the reviews on the Reviews tab, then press Publish … imported reviews. Undo this import removes them instead.

Ratings, text, reviewer names, original dates, titles and your public replies come across. Photos and videos do not.
Reviewer emails are not stored, so imported reviews have no edit link.
Importing the same file again adds nothing, so you can import a newer export later.
Each review keeps its product handle when the file has one, else its product ID. Use the same value in the widget's data-product; on Shopify that is {{ product.handle }}.
Yotpo marks buyers in a Reviewer Type column. Formgong does not read it, so imported reviews do not get the Verified buyer label.
Yotpo cannot export Q&A, and leaves out reviews from the last 24 hours, so export again later for the newest ones.