Jotform not sending notification emails or not submitting

Did the submission reach Jotform?

A notification email is the last step of a chain. The form has to load on your page, the visitor has to submit it, Jotform has to accept the submission and send the email, and your mail server has to take it. So before you change any email settings, find out where the chain breaks. Submit a test on your live page and open the form's submissions in Jotform. If your test is there, the problem is the email. If it isn't, the problem is the form, and no setting under Emails will fix it.

Is the form loading on your page?

Jotform gives you several embed codes. Its guide on which one to use says the JavaScript embed “dynamically loads your form inside an iframe” and resizes it, while the iFrame embed doesn't interact with your site's scripts, which, in Jotform's words, minimizes layout and JavaScript conflicts. Jotform suggests the iFrame code when another embed method is not rendering correctly. That is the first thing to try when the form works on its own Jotform link and not on your site.

We found no Jotform help page that lists what a Content Security Policy must allow for a form embed, so we tested a strict one. With script-src 'self' 'unsafe-inline', Chrome refused the JavaScript embed: “Loading the script 'https://form.jotform.com/jsform/…' violates the following Content Security Policy directive”. With frame-src 'self', the iFrame embed got “Framing 'https://form.jotform.com/' violates the following Content Security Policy directive” and an error page inside the frame. Because the JavaScript embed builds an iframe too, a site with a CSP needs form.jotform.com in script-src for that embed and in frame-src for both.

A wrong form ID is quieter. With a made-up ID, the JavaScript embed left nothing on the page and nothing in the console; Chrome blocked Jotform's 404 page as net::ERR_BLOCKED_BY_ORB, which you only see in the Network tab. If the form was cloned or replaced, the old embed code points at the old ID, so copy the code again from Publish, Embed.

Is the form over its quota?

If visitors see “This Form Has Exceeded Its Allocated Quota” instead of your form, Jotform is not taking submissions, so there is nothing to notify you about. Jotform's help article on the Form Over Quota error lists what triggers it: monthly submissions, monthly payment submissions, monthly completed Sign documents, monthly form views across all the forms in your account, and the fixed upload space for files. The view count is the one people forget, because a form can reach it without a single submission.

Jotform says it emails the form owner when a limit is reached, so search your inbox for that email too. The limit resets on the same day each month; the date is under Account Settings, Usage, in the Monthly Usage section. The other options Jotform gives are upgrading, or, for the monthly submission limit only, its Increase Limits Program in Account Settings.

Did Jotform send the email at all?

Jotform keeps a log of every email it sends for your forms. Open Account Settings from your avatar, click History on the left, choose Emails in the All Actions menu and pick a date range. Jotform's guide says each entry shows the recipients, the sending time and the delivery status, and Check Logs shows each delivery step, including whether the email was queued and sent, and the SMTP transaction ID.

The log splits the problem in two. If your test submission has no email in the log, look at the form's notification settings: Jotform never tried to send it. If the log says it was sent, Jotform did its part and the email was lost on the way to you, which is where the next three checks come in. Jotform's troubleshooting article adds that support can send you a copy of the email server logs, with a tracking ID your email host can look up.

Is the notification going to the right address?

Jotform's article on missing notifications puts this first: by default, notification emails go to your account email address. If someone added a custom recipient, open the form in Form Builder, go to Settings, Emails, edit the notification and read the address letter by letter. A notification that still points at a former colleague, or at an address with one wrong character, sends perfectly and reaches nobody you know.

Is it in your spam folder?

Look in spam or junk, and if you find Jotform's notifications there, mark them as not spam. Jotform's article suggests a filter in Gmail so they are not classed as spam again. This one is easy to miss for weeks, because the form works and the emails arrive, just not where you look.

Is your address on Jotform's bounce list?

When Jotform cannot deliver to an address, it can put that address on its bounce list and stop sending to it. Jotform's help article names the usual reasons: a full inbox, an address that is no longer active, a server that was down, or a server that flagged Jotform as spam. One bad week can leave you without notifications long after the cause is gone.

To check, click your avatar on the Workspace page, open Settings, and in the Bounce List section click Check. If your address is listed, click Remove From Bounce List. Jotform's guide says you can remove only your own account email this way; for other addresses, such as a colleague you send notifications to, it asks you to contact Jotform Support.

Does your mail server reject Jotform's emails?

This is the case where Jotform's log says sent and you still have nothing, not even in spam. The email left Jotform, and something on your side turned it away: your mail provider, or a filter your company put in front of it. Jotform suggests asking your email provider to accept mail from Jotform, and keeps a help page with the IP addresses and domains to put on the allow list. On a work or school address, that request goes to whoever runs the mailboxes.

You can also send the notifications from your own address. Jotform lets you add a sender over SMTP, and its guide says mail from your own domain is less likely to be flagged as spam. You add it in Account Settings under Send Emails, Add Sender Email, with the SMTP host, username and password from your mail provider. Then open the notification in the form's Email Editor and choose that address as the Sender Email.

How this works with Formgong

With Formgong you keep your own HTML form on your page and point its action at one Formgong address. Each submission is saved in your Formgong inbox and sent to you by email, to up to three addresses on the free plan, and to Telegram at the same time.

If Telegram, a webhook or an email address keeps failing, Formgong tells you through another channel, by email or in your Telegram chat, at most once a day per form. If one of your notification addresses bounces, it shows in a banner on the dashboard until you mark it fixed. Going over the monthly limit does not lose submissions: they are saved, and nothing is charged automatically. Spam is filtered on the server without a captcha, and it doesn't count toward the limit.

If your site sets a Content-Security-Policy with a form-action rule, add https://formgong.com to it. Form submissions not arriving covers every case on our side, and the form checker reads your published page and says what is wrong with the form. The same account also gives you a review widget with no view limit, an AI help chat that answers visitors from your own pages, and free website templates with the form already connected.

Still no email?

Was it the bounce list, the quota, or something we have not listed? Write to support@formgong.com and tell us what you see. If it is a case we have not covered, we will check it and add it here.