Squarespace product reviews after Judge.me

Squarespace has product reviews of its own

Older guides say Squarespace cannot show product reviews without an app. That is no longer true. Squarespace's help centre has an article called “Collect and display product customer reviews”, and the feature is on the Basic, Core, Plus and Advanced plans.

It works like this. You turn on the Request customer reviews automation. Fourteen days after you fulfil an order, the buyer gets one email and can rate each item from one to five stars, with a written review of up to 1,500 characters. Reviews show in tabs at the bottom of the product page, and you can hide any of them.

For many small shops that is enough. Check what it leaves out before you rely on it:

• Stars and text only. The help article describes ratings and written reviews and says nothing about photos or video.
• No replies. You cannot answer a review on the page; Squarespace says to email the customer instead.
• Fixed timing. The email goes 14 days after fulfilment, you cannot change that, and there is no reminder or manual resend.
• Older orders get nothing. Orders fulfilled more than 14 days before you turned reviews on never get a request.
• No way out. In Squarespace's words, “You can't export reviews to a .csv file or any other format.” (source). Reviews cannot move to another site either.
• No import from Judge.me. The only imported reviews the article mentions are from Etsy. It describes no CSV import.

What happened to Judge.me on Squarespace

Judge.me now runs on Shopify only. Its help article opens with one line: “We have now sunset Judge.me on all non-Shopify platforms.” For Squarespace the dates were:

• 31 October 2025: Judge.me stopped working on Squarespace, the same day as WooCommerce and Square.
• 19 November 2025: the last day you could still reach your data and export it.

After that, Judge.me says, access to its features and data was permanently removed, and the export steps no longer work. Videos were never part of the export, so customer videos are gone unless someone downloaded them by hand.

So the question is whether anyone pressed Export reviews before 19 November 2025. If yes, you have one CSV per review status (published, hidden, archived), and it is the only copy. If not, those reviews are gone. Our WooCommerce article has the dates for every platform Judge.me left.

Which Squarespace plan each step needs

The line that decides most of this is the third one. Every review widget below, ours included, is a script. On the Basic plan Squarespace keeps HTML in a Code block but does not run JavaScript, so a widget stays empty. On Basic your choices are Squarespace's own reviews and a testimonials section. EmbedSocial's own Squarespace page says the same about its widgets: Code Blocks are “available on Core plans and above”.

What people use to show reviews on Squarespace

The tools split into two kinds. Elfsight, EmbedSocial and Trustindex mostly pull reviews you already have on Google or social sites, which is quick if that is what you want on the homepage. They also stop showing on the free plan after a view limit or, for a free Trustindex account, after seven days. Our view limit article has the details.

Shapo and Senja collect testimonials from your own customers too, and never switch the widget off, but past 15 testimonials the rest stay hidden on the free plan. None of the third-party tools sends a request after a Squarespace order by itself. Squarespace's own reviews do, and Formgong does if you send it the orders, as described below.

What we saw when we tried the widget on a product page

We built a small local page laid out like a Squarespace 7.0 product page, with the reviews in the Additional Info area, and loaded the live reviews.js into three Code-block-style containers. We did not use a Squarespace account, so this shows what the widget does, not what Squarespace's editor does.

• A made-up key: the reviews request answered 404 with {"error":"not_found"}, and the block stayed empty, zero pixels high. A visitor sees nothing, not an error. If your block is blank, check the key first.
• A real key, a product with one approved review: stars, “5.0 / 5”, the review with a “Verified buyer” mark, and a “Write a review” link that carries the same product.
• A real key, a product with no reviews yet: only the “Write a review” link.

The script and the reviews answer both allow any site to load them, so Squarespace's own domain needs no setting on our side. Checked on 31 October 2026.

Add Formgong reviews to a Squarespace product page

1. In Formgong, open Reviews, pick your site, open the Widget tab, go to Add to site and press Copy.
2. In Squarespace, edit the page, click Add block or + and choose Code.
3. Click the pencil icon. Keep HTML in the Mode menu, leave Display Source off, and paste the code.
4. Save, then open the page in a browser where you are not logged in. Squarespace sometimes hides custom code from a logged-in owner.

For reviews per product, add data-product with a value that is unique to that product, as below. In version 7.0, open the product, click Additional Info and add the Code block there. In version 7.1, Squarespace's help says to open the product details page in the page editor and add a section; put the Code block in it, then open a second product to make sure it shows its own reviews. The full guide, with fixes for common problems, is Add the review widget on Squarespace.

<div data-formgong-reviews="fk_your_reviews_key" data-product="linen-apron" data-limit="6"></div>
<script src="https://formgong.com/reviews.js" defer></script>

Bring your Judge.me reviews back

If you have the Judge.me CSV, open your review site in Formgong, go to Import / Export and upload it under Import reviews. Formgong recognises a Judge.me export from its header row. Every review arrives pending with its original date, so nothing shows until you publish it, and reviews Judge.me had hidden or marked as spam come in hidden. Ratings, text, names, titles and your public replies come along. Reviewer emails stay private: never shown and never written to.

Some things do not come back. Photos are not imported, and videos were never in the export. Judge.me's export has no verified status, so old reviews do not get the “Verified buyer” label. Step-by-step: Move reviews from Judge.me.

Each imported review keeps the product from Judge.me's product_handle column. Open the CSV, see what that column holds for each product, and use the same value in that product's data-product. Then the old reviews land on the right page.

Ask for new reviews after each order

Formgong has no direct connection to Squarespace orders. You can still send them, two ways:

• A CSV of recent orders. In Squarespace, open Products & Services, Orders, Export data, Download CSV. Formgong needs its own column names, so rename them: Order ID to order_id, Email to email, the fulfilment date to order_date (YYYY-MM-DD), and add product_id (the same value as data-product) and product_name. Upload it on the CSV upload card. Orders older than 90 days are refused, and you can upload three files a day.
• Every new order, automatically. Squarespace can auto-export new orders to Zapier. In Zapier, add a Webhooks by Zapier POST to Formgong's /api/orders with a store token. Make or n8n can send the same call if they get the order. The fields are in Store connection.

The email goes out in your store's name a few days after the order, with one reminder, and reviews from it are marked “Verified buyer” (how it works). If you use these emails, pause Squarespace's own Request customer reviews automation, or your buyers get two requests for the same order.

Moving off Judge.me on Squarespace?

If you were on Judge.me and found your reviews somewhere we did not mention, or Squarespace's editor behaved differently from what we describe, tell us at support@formgong.com. We will add what you found to this page.

If it is your Squarespace contact form that went quiet rather than your reviews, see Squarespace contact form not sending email.

What Formgong Reviews includes for free

• Unlimited review sites and reviews. Text, photo, video and voice reviews on Free.
• A widget with no view limit. The review widget, carousel, badge and stars in product lists load as often as your pages do.
• Review emails in your store's name. Sent after each order with your logo and colours, replies to you, no email service to set up; buyers can rate inside Gmail without leaving the email, and get one reminder (how it works).
• Bring your old reviews. Import from Judge.me, Yotpo, Loox, Shopify Product Reviews, WooCommerce, Etsy or a CSV.
• You decide what shows. Approve each review or choose a publishing mode, reply in public or in private, and let shoppers ask the author a question.
• Google. A Merchant Center review feed, and product rating markup through the WordPress plugin.
• Reviews from your form. People who filled in your contact form can get a review request automatically.
• One account for the rest. Contact forms with Telegram and Google Sheets, an AI help chat, and free website templates.